ERP Support Executive

About the role

The ERP Application Executive supports the implementation, enhancement, maintenance and day-to-day operation of the company's ERP, Transportation Management System (TMS), in-house applications and related reports. The role works closely with users across departments and external system vendors to resolve system issues, improve business processes, deliver integrations and automation, and support the company's digitalisation initiatives.

Key responsibilities

• Provide day-to-day functional and technical support for ERP, TMS and in-house applications, including troubleshooting system issues and user enquiries.
• Support the planning, implementation, testing and rollout of new ERP modules, system enhancements and revisions to existing modules.
• Gather and analyse business requirements, translate operational needs into clear system requirements, and coordinate solutions with system vendors.
• Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.
• Plan and implement system automation initiatives to improve efficiency, accuracy and process control.
• Design, develop, test and implement integrations between ERP and other business applications.
• Maintain system reports and support the development or enhancement of operational and management reporting.
• Prepare and maintain system documentation, process guides, user manuals and change records.
• Develop training materials, conduct end-user training and provide post-implementation support.
• Coordinate with vendors and internal stakeholders to track issues, changes and project deliverables through to completion.

About you

• Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field.
• Experience with ERP systems and Microsoft 365 applications.
• Basic understanding of databases, enterprise applications, system integration or programming concepts.
• Strong interest in ERP systems, manufacturing operations, and warehouse or logistics processes.
• Good analytical, troubleshooting and problem-solving skills, with strong attention to detail.
• Good communication and interpersonal skills, with the ability to work effectively with users, colleagues and external vendors.
• Able to learn quickly, adapt to changing priorities and work effectively in a fast-paced environment.
• Good teamwork, organisation and follow-through.
• Proficiency in written and spoken Mandarin Chinese is an added advantage, as the role requires close communication with the company’s headquarters in China.

About us

Jingxing Holdings (M) Sdn Bhd operates a Management Information Systems (MIS) department that supports the company's digital systems and business operations.