ERP Support Executive

Job Description: ERP Support Executive

Industry: Business Software & IT Services
Department: Technical Support / Customer Success
Experience: 1–3 Years
Employment Type: Full-Time

Job Overview

We are looking for a customer-focused ERP Support Executive to assist users with ERP software, Tally-related queries, basic configuration, and routine technical troubleshooting. The candidate will handle support tickets, maintain accurate records, guide customers in using software features, and coordinate with technical teams to resolve issues efficiently.

Key Responsibilities

• Resolve customer support tickets related to ERP software, Tally, and business applications.
• Assist users with software configuration, basic settings, and application functionality.
• Troubleshoot routine software issues and escalate complex technical problems.
• Guide customers on ERP features, workflows, and best practices.
• Help train customers and new users on software usage.
• Maintain accurate support ticket records, issue logs, and resolution documentation.
• Coordinate with development and technical teams to resolve recurring issues.
• Use MS Excel to maintain support records and prepare basic reports.
• Assist with basic SQL queries and database-related troubleshooting, where required.
• Follow up with customers to confirm issue resolution and maintain service quality.

Candidate Requirements

• Graduate in any discipline, preferably IT, Computer Science, Commerce, or a related field.
• 1–3 years of experience in ERP support, Tally support, software troubleshooting, or customer support.
• Basic understanding of ERP systems, accounting software, and business workflows.
• Basic knowledge of SQL and database concepts.
• Working knowledge of MS Excel.
• Strong communication, customer-handling, and problem-solving skills.
• Ability to manage multiple support tickets and prioritize issues effectively.

Key Skills

ERP Software, Tally, SQL Basics, Technical Troubleshooting, Customer Support, MS Excel, Software Configuration, Ticket Management, Client Training, Communication Skills.

Performance Expectations

• Timely resolution and appropriate escalation of support tickets.
• Accurate maintenance of issue logs and support documentation.
• Effective customer guidance and software training.
• Consistent service quality and customer satisfaction.

Employer Verification: The target is a business-software or ERP solutions provider. The specific employer's company profile and an active vacancy must be verified before publishing this mandate.

Application Process: Candidates with relevant ERP/Tally support or business-software experience are encouraged to apply.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person