ERP Support Specialist

Responsibilities:

• Serve as the link between business users and IT for ERP-related support and issue resolution
• Collaborate with internal teams and external vendors to address and escalate technical requests
• Troubleshoot and resolve incidents efficiently, with focus on root cause analysis and service quality
• Maintain user documentation and knowledge base materials
• Support testing activities and provide user training to reduce recurring issues
• Recommend process improvements and best practices for system usage

Requirements:

• 1+ year of experience in a similar role supporting business systems or processes
• Strong analytical thinking, with the ability to understand how data and processes connect
• Experience working in an international or cross-functional environment
• Familiarity with ERP systems and how different systems work together
• Fluent English communication skills, written and spoken
• Supply chain or logistics experience is a plus
• Basic data or reporting experience is an advantage
• Strong collaboration and communication skills
• Proactive, customer-focused mindset with a practical, solution-oriented approach.

Benefits:

• Professional challenges and career development opportunities
• Diverse and inspiring international working environment
• Dynamic, young team of excellent professionals
• Competitive salary package, Cafeteria
• Good technical support: laptop, phone
• Hybrid working: office and home office