ERP Systems Administrator

• Support ERP, BI & CRM systems across the business
• Troubleshoot, configure and test systems and applications
• Manage user access, permissions and helpdesk requests

ERP System Administrator | Make Technology Work Smarter | Eastern Creek

What's on offer

• Play a key role supporting ERP, BI and CRM systems across the business
• Be the go-to person for system support, troubleshooting and user guidance
• Opportunity to contribute to process improvement and technology innovation
• Work closely with users, developers, vendors and the wider Innovation team
• Get involved in system testing, configuration and minor enhancements
• Help shape better ways of working through technology and process improvements
• Opportunity to build strong relationships across the business
• Join a team focused on innovation, continuous improvement and better user experiences

About the Role Love solving problems and making technology work better for people?

As ERP System Administrator, you'll play an important role within the Innovation team, supporting key business systems including ERP, BI and CRM.

You'll be the person users can turn to when they need help, something isn't working as expected or a process could work better. You'll troubleshoot issues, manage system access, support testing and configuration changes, and help ensure employees get the most from the technology available to them.

You'll also have the opportunity to contribute beyond day-to-day support by identifying improvements, documenting better ways of working and supporting new solutions and innovations across the business.

Key Responsibilities

• Provide technical support to end users across the business
• Troubleshoot system issues and provide guidance on system processes
• Manage user roles, permissions and access controls
• Manage helpdesk requests through the Asana IT Service Desk
• Prioritise incidents and change requests to minimise disruption
• Support ERP, BI and CRM systems
• Develop and maintain test plans for system updates and new solutions
• Test new features and identify system issues or bugs
• Work with developers and software suppliers to resolve issues
• Maintain knowledgebase articles, playbooks and process documentation
• Provide basic training and guidance to end users
• Identify opportunities to improve processes and user experience
• Support ongoing Innovation projects and initiatives
• Assist with onboarding and offboarding, including user accounts and IT equipment

About You To be successful, you'll have:

• 2–3 years' experience in helpdesk, application support or a related IT role
• 1–2 years' hands-on experience with Microsoft SQL Server
• 1–2 years' experience working with ERP systems
• Strong troubleshooting and problem-solving skills
• A practical understanding of root-cause analysis
• Basic understanding of APIs and system integrations
• Strong communication and stakeholder relationship skills
• Good time management and organisational abilities
• Confidence working with Microsoft Word, Excel, PowerPoint and Outlook
• A proactive mindset and genuine interest in continuous improvement

A Bachelor degree in IT, Computer Science, Business Systems or equivalent is preferred.

Experience with Asana or Monday, ERP integrations, Microsoft Azure or BizTalk would be advantageous, as would knowledge of wholesale distribution or business functions such as Sales, Finance, Service or Supply Chain.

Why Join General Australia? General Australia’s Innovation team is focused on using technology to improve processes, support the business and create better ways of working.

This is an opportunity to do more than simply resolve IT tickets. You'll work across systems, people and processes, helping users get more from technology while contributing to improvements that can have a genuine impact across the business.

If you're a hands-on IT professional who enjoys solving problems, helping people and finding smarter ways to work, Apply Now.