ERP Systems Manager

Job Summary

Garden Light LED is seeking an experienced ERP Systems Manager to lead the administration, optimization, implementation, and long-term development of our Acumatica ERP system and related business applications.

This individual will serve as the primary owner of our Acumatica environment, ensuring the system effectively supports our manufacturing, financial, operational, and commercial business processes. The successful candidate will work closely with Finance, Engineering, Production, Purchasing, Supply Chain, Sales, and IT to improve operational efficiency, strengthen data integrity, automate business processes, and support company growth.

The ideal candidate combines strong ERP functional expertise with a practical understanding of manufacturing and distribution operations. This role requires a hands-on problem solver who can manage daily system support while leading cross-functional projects, implementing new ERP capabilities, managing integrations, and developing a long-term systems roadmap.

Key Responsibilities

1. ERP Administration & Support

• Serve as the primary functional owner and administrator of the Acumatica ERP environment.
• Manage daily system operations, configuration, user support, troubleshooting, and issue resolution.
• Maintain system security, user access, role assignments, and segregation of duties.
• Coordinate with internal users, external consultants, and service providers to maintain system stability, performance, and reliability.
• Establish and maintain ERP documentation, support procedures, governance standards, and change-control processes.
• Monitor system issues, identify recurring problems, and implement sustainable solutions.

2. Manufacturing & Business Process Optimization

• Partner with department leaders to evaluate and improve business processes supported by Acumatica.
• Support manufacturing and distribution processes, including bills of materials (BOMs), inventory management, purchasing, production planning, material requirements planning (MRP), order processing, and costing.
• Identify opportunities to improve workflow efficiency, data accuracy, inventory visibility, and operational reporting.
• Evaluate, prioritize, and manage system enhancement requests based on business impact and company priorities.
• Promote consistent system usage, standardized processes, and adherence to established procedures.
• Lead cross-functional initiatives to eliminate manual work, reduce errors, and improve productivity.

3. System Integrations & Data Management

• Manage and support integrations between Acumatica and third-party business applications, including Hot Spot and other connected systems.
• Coordinate integration troubleshooting, testing, upgrades, and ongoing maintenance.
• Ensure data accuracy, consistency, and integrity across connected applications.
• Establish appropriate data management practices, validation procedures, and controls.
• Work with internal stakeholders and external vendors to resolve integration issues and improve data flow between systems.

4. ERP Implementation & Modernization

• Develop and maintain an Acumatica roadmap aligned with business objectives, operational requirements, and future growth.
• Lead the evaluation, planning, configuration, testing, and deployment of new Acumatica modules and functionality.
• Manage implementation projects from requirements gathering through launch, training, and post-implementation support.
• Coordinate with department stakeholders, implementation partners, and vendors to ensure projects meet scope, schedule, and business requirements.
• Evaluate system capabilities, upgrades, and modernization opportunities to maximize the value of the ERP investment.
• Develop project plans, manage priorities, track milestones, and communicate project status and risks to leadership.

5. Disaster Recovery & Business Continuity

• Develop and maintain ERP disaster recovery and business continuity plans.
• Coordinate backup, recovery, and restoration testing in partnership with IT and relevant service providers.
• Establish recovery procedures and contingency plans for critical business applications.
• Support business continuity planning to minimize operational disruption and protect business data.

6. Reporting, Analytics & Performance Improvement

• Support the development and improvement of operational reports, dashboards, and business analytics.
• Partner with department leaders to define reporting requirements and improve access to reliable, actionable information.
• Improve visibility into key business metrics, including inventory, purchasing, production performance, order fulfillment, and financial performance.
• Identify opportunities to automate reporting and reduce manual data manipulation.
• Help ensure leadership and department managers have accurate information to support operational and strategic decisions.

7. Training & Change Management

• Develop and coordinate ERP user training, reference materials, and standard operating procedures.
• Lead change management activities associated with system enhancements and new implementations.
• Support user adoption and ensure employees understand system processes and requirements.
• Establish feedback mechanisms to identify training needs, system issues, and opportunities for continued improvement.

Qualifications

Required

• Bachelor’s degree in information systems, Business, Computer Science, or a related field, or equivalent relevant professional experience.
• Five or more years of experience in ERP administration, business systems, or enterprise applications management.
• Strong experience supporting Acumatica or a comparable ERP platform.
• Experience managing system configurations, integrations, troubleshooting, user administration, and business application support.
• Working knowledge of manufacturing or distribution business processes, including inventory, purchasing, production, and order management.
• Understanding of ERP security, data integrity, internal controls, and segregation of duties.
• Demonstrated ability to lead cross-functional projects and work effectively with department managers and end users.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to translate business requirements into practical system solutions and process improvements.

Preferred

• Direct hands-on experience administering and configuring Acumatica.
• Experience implementing or launching Acumatica modules, including MRP and manufacturing-related functionality.
• Experience with bills of materials, production planning, inventory control, purchasing, and manufacturing costing.
• Experience managing ERP upgrades, migrations, integrations, or modernization initiatives.
• Project management experience, including scope, schedule, resource coordination, risk management, and implementation tracking.
• Experience with reporting tools, dashboards, business intelligence, and data analysis.
• Experience developing training materials, standard operating procedures, and change management processes.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to use a computer keyboard, mouse, and other input devices for prolonged periods.
• Ability to view and read computer screens and electronic documents.
• Ability to communicate effectively in person, by phone, video conference, and email.

What Success Looks Like

• A stable, well-managed Acumatica environment with effective user support and system controls.
• Improved coordination and information flow between departments and connected business applications.
• Successful implementation and adoption of new ERP functionality.
• Improved accuracy and visibility of manufacturing, inventory, purchasing, and financial data.
• Reduced manual processes, recurring system issues, and unnecessary workarounds.
• A documented ERP roadmap that supports Garden Light LED's operational needs and future growth.

Salary range $80,000 - $120,000 based on knowledge and experience

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• ERP systems: 5 years (Required)
• Acumatica: 5 years (Preferred)

Work Location: In person