ERP Technical Delivery Manager - FTC

ERP Technical Delivery Manager - FTC 12 Months

£95-105k base

Location: London, two days in the office max.

Role overview

The business is transforming Lead-to-Cash across its UK, US and MENA operations. Scope covers CRM, quoting, delivery and professional services automation (PSA), ERP and financial planning, data, integration and BI. Selection takes place in 2026; build begins in early 2027 within an expected two-year transformation.

Responsibilities

Own delivery with implementation partners: Translate scope into work packages, configuration decisions and acceptance criteria. Agree partner and internal responsibilities and capacity during solutioning. Challenge estimates and designs, resolve dependencies and hold partners to agreed outcomes.

Essential skills:

• Hands-on enterprise application delivery: Delivered modern enterprise SaaS implementations from design through go-live, with personal ownership across at least two of ERP, CRM and PSA and depth in at least one. Relevant platforms include Salesforce, Certinia, NetSuite, Microsoft Dynamics 365, Sage Intacct, Productive, HubSpot or comparable products.

• Services business understanding: Experience delivering for agency, media, consulting or professional services businesses, or comparable project and retainer models. Understand how pipeline, projects, resourcing, utilisation, time, billing and margin connect.

• Practical technical ownership: Able to explain integration choices, source-to-target mappings, data quality and reconciliation, test coverage and cutover decisions personally owned. Understand APIs, iPaaS, event-based integration, access controls and auditability.

• Implementation partner management: Managed a systems integrator or implementation partner against a statement of work, including change control and formal acceptance. Able to challenge scope, configuration and delivery proposals and maintain an independent customer view of progress and quality.

• Commercial delivery discipline: Experience managing implementation budgets, challenging supplier estimates and contributing to TCO assessments for enterprise SaaS platforms.

• Independent delivery in ambiguity: Take an agreed objective, investigate missing information, propose a workable approach and carry it through with limited support.

• Curiosity and drive: Learn unfamiliar platforms quickly, ask precise questions and stay engaged with detailed problem-solving.

• Private equity or investor-backed environments, and familiarity with planning, enterprise BI or data platforms.

Please send your cv to [email protected]