ERTS Dispatch Manager- II

Clean Harbors - ERTS (Emergency Response and Training Solutions) is seeking a Dispatch Manager II- Jacksonville FL

Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Position Summary

The Dispatch Manager II plays a key operational role within the Emergency Operations Center, coordinating emergency spill response activities from initial notification through incident resolution. This position manages contractor dispatch, regulatory reporting, client communications, and other response-related activities to help ensure incidents are handled safely, compliantly, efficiently, and cost-effectively.

The Dispatch Manager II also provides technical guidance and operational support throughout emergency response activities, helping coordinate resources, address evolving incident needs, and maintain effective communication with clients and other involved parties.

• Coordinate emergency spill response projects within the Emergency Operations Center.
• Dispatch and coordinate contractors and other resources necessary to support incident response.
• Facilitate required regulatory reporting associated with emergency response incidents.
• Maintain timely and professional communication with clients throughout the response process.
• Provide technical guidance and operational support to facilitate safe, compliant, timely, and cost-effective incident resolution.
• Coordinate response activities and help address operational issues or escalations as they arise.
• When assigned Operations Manager coverage, direct shift workflow and establish operational priorities.
• Review incident documentation while providing Operations Manager coverage.
• Support operational escalations and help maintain continuity of Emergency Operations Center activities.

High School Diploma or GED Required

• Strong computer skills with a solid proficiency in Microsoft based application
• Excellent written and verbal communication skills.
• Excellent interpersonal and organizational skills.
• Excellent customer service skills.
• Decisiveness and initiative.
• Ability to work in a team environment as well as independently.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work with little or no supervision.
• Ability to remain calm while handling a potential crisis.
• Ability to work overtime as requested by management.
• Successfully complete a background check and drug test

Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected] or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company. Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

*CH *HEP