Wroots Global
Escalation Specialist
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹175,000 – ₹450,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
25 September 2026
What they need
WE ARE HIRING - ESCALATION AGENT
Location: Bangalore / Remote
Experience: 1-3 Years
SALARY WILL GO UPTO -5LPA (BASED ON PREVIOUS SALARY )
ABOUT THE ROLE:
We are looking for a passionate Escalation Agent who can handle high-priority customer issues with empathy & delight! If you have worked with top Consumer Tech brands, this is for you.
EXPERIENCE REQUIRED:
1-2 Years in Escalations
Hands-on experience in managing high-priority customer issues
PREFERRED BACKGROUND:
Worked in companies like
Zomato | Uber | Flipkart | Pronto | Urban Company | Scapia | Swiggy | Blinkit | Zepto
MUST-HAVE ESCALATION EXPERIENCE:
Customer-side escalations MANDATORY
Damage / Service escalations
Social Media escalations
Chat, Email & Voice escalations
CEO Desk / Leadership escalations Big Plus
Resolution & Customer Delight Focus
LANGUAGES:
Hindi + English MANDATORY
*TO APPLY:*
Send Resume on WhatsApp: 9008743470 Hr Chaya
Email: [email protected]
HR: Chaya
*Immediate Joiners Preferred - Apply Fast!*
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