Escalations Customer Voice Support Professional

Customer Voice Process Executive

Location: Bangalore
Salary: Up to 30,000 + Variables
Experience: 1-3 Years

Key Responsibilities:

• Outbound Calls: Make outbound calls to customers to address their queries and provide information about products and services.
• Customer Interaction: Engage with customers in a friendly and professional manner, ensuring a positive experience.
• Query Resolution: Answer customer queries effectively and efficiently, providing accurate information and solutions.
• Documentation: Maintain records of customer interactions and transactions in the database.
• Feedback Collection: Gather customer feedback and insights to help improve service delivery.
• Team Collaboration: Work closely with team members to achieve common goals and targets.

Requirements:

• Education: Any graduate (freshers are encouraged to apply).
• Communication Skills: Excellent verbal communication skills in English (additional languages are a plus).
• Technical Skills: Basic knowledge of MS Excel and comfortable with using computers.
• Interpersonal Skills: Strong customer service orientation and ability to handle difficult situations with professionalism.
• Flexibility: Willingness to work in a dynamic environment and adapt to changing needs.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive training and development programs.
• Opportunities for career growth within the organization.
• Friendly and inclusive work culture.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.