Escapes Liaison

Escapes Liaison

Belle Property Escapes Snowy Mountains is a premium holiday accommodation agency within the region’s leading real estate business, Belle Property Snowy Mountains. We currently have an exciting opportunity for a highly motivated individual to join our team as an Escapes Liasion. The position is full-time and is based in our Thredbo and Jindabyne offices.

37.5 hours per week across 5 days, including weekends

Core Responsibilities & Duties

• Respond to guest enquiries via phone and email in a timely, professional and helpful manner.

• Provide guests with accurate property details, check-in/out information and local insights.

• Assist with any in-stay concerns or requests, ensuring efficient and empathetic resolution.

• Conduct pre-arrival property inspections to confirm cleanliness, presentation and readiness.

• Take note of any maintenance issues, property damage or missing items, report accordingly and assist the managers in contractor management.

• Maintain a checklist of standard inclusions per property and verify compliance during inspections ie: signage for pool, BBQ, fire requirements etc.

• Communicate issues clearly and promptly to the manager/s using internal reporting tools or systems.

• Provide recommendations for improvements to enhance guest satisfaction or operational efficiency.

• Track recurring property issues and assist in developing long-term solutions.

• Relay feedback to the manager/s about property condition and any issues you see arising.

• Assist with property data updates in the PMS (Resly), including notes, images and listing info.

Key requirements:

·        Current driver’s licence and reliable vehicle

·        Certificate of Registration (or willingness to obtain within 6 months of starting with the business)

·        Strong communication and interpersonal skills

·        Excellent attention to detail and a proactive attitude

·        Ability to work weekends and adapt to a fast-paced, seasonal environment

If this sounds like the right opportunity for you, please apply via SEEK or email your resume and cover letter to Sarah Hamer at [email protected]