Escrow Assistant

Position Overview:

The Escrow Assistant provides administrative and transactional support to Escrow Officers to ensure accurate, timely coordination of real estate closings. This role assists with file setup, document preparation, customer communication, and closing support functions. The Escrow Assistant plays a key role in maintaining file accuracy, supporting customer service needs, and ensuring compliance with company escrow procedures and trust accounting standards in a fast-paced environment.

Key Responsibilities:

• Provide direct support to Escrow Officers with file setup, scheduling, coordination, and file monitoring

• Assist in preparing and coordinating closing transactions between lenders, buyers, sellers, and real estate agents

• Communicate with customers and partners to provide status updates and respond to transaction-related questions

• Conduct closing support activities, including compiling loan documents and obtaining signatures as needed

• Handle escalated customer concerns with professionalism and resolution focus

• Proactively identify and resolve transaction issues before escalation

• Review real estate contracts, lender instructions, and title commitments for completeness and accuracy

• Handle pre- and post-closing curative matters and assist in clearing title issues

• Process earnest money transactions, including deposits, tracking, and receipts

• Assist with funding, disbursement, and balancing files in accordance with trust accounting standards

• Check files for payoffs, assumptions, and lender requirements

• Verify commissions and assist with communication to real estate agents

• Upload, organize, and maintain documents in ResWare or other escrow systems

• Provide backup phone coverage and support front desk operations as needed

• Maintain accurate and organized electronic files and ensure all final documentation is complete and distributed appropriately

• Ensure compliance with company policies, escrow standards, and trust accounting procedures

• Interact and communicate in a professional and effective manner with all levels of team members, leadership, customers, and external partners.

• Performs other functions as necessary or as assigned.

Required Qualifications:

• High school diploma or general education degree (GED); or equivalent combination of education and experience

• Minimum one year of escrow or closing experience preferred

• Working knowledge of real estate contracts and escrow processes

• Strong organizational skills with high attention to detail and accuracy

• Ability to manage multiple tasks and deadlines in a fast-paced environment

• Strong verbal and written communication skills

• Excellent customer service and interpersonal skills

• Proficiency with Microsoft Word, Excel, Outlook, and other Windows-based applications

Preferred Qualifications:

• Experience supporting Escrow Officers or closing teams

• Familiarity with escrow/title systems (e.g., ResWare)

• Knowledge of closing statements, lender requirements, and title commitments

Work Environment and Physical Requirements:

The physical demands described herein are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The role is primarily performed in an indoor office environment and requires extended periods of sitting, computer use, and frequent verbal and written communication. The position may require occasional standing, walking, and lifting of materials up to 25 pounds.

Why TitleOne:

At TitleOne, we believe there is a difference. Our team delivers confidence and peace of mind through trusted expertise, innovative tools, and a strong commitment to the communities we serve. We support our team members with meaningful work, opportunities for growth, and a collaborative, people‑first culture.

Benefits include:

• Medical, Dental, and Vision Insurance

• 401(k) with Company Match

• Paid Time Off, Holidays, and Sick Leave

• Short- and Long-Term Disability and Life Insurance

• Paid Family and Parental Leave

• Employee Assistance Program (EAP) and Wellness Incentives