eService Support AI Solutions Manager

1.       AI Application Strategy and Implementation

·       Lead the development of AI functionalities for eSupport, design intelligent service scenarios based on Agentic AI, and enhance user interaction efficiency and service experience.

·       Collaborate with IT and related teams to formulate AI application implementation plans, ensure deep integration of AI models with business processes, and promote the implementation and optimization of AI functionalities in customer service, APOS, and other domains.

2.       Operation and Optimization of Overseas Service

·       Oversee the full-life cycle management of eSupport, analyze customer behavior with AI data, formulate targeted operation strategies, and improve traffic, conversion rate, and customer retention rate.

·       Monitor the performance of AI services on eSupport, regularly analyze service data, propose optimization suggestions, and ensure service stability and user satisfaction.

3.       Design of AI-Driven Service Solutions

·       Tap into customer needs, design and promote customer solutions based on AI technology.

·       Collaborate with the related team, use AI tools to optimize process, provide data support and strategic guidance, and achieve performance goals.

4.       Industry Trend Tracking and Innovation Exploration

·       Pay attention to the development trends of AI technology and industry dynamics, explore scenarios of AI technology, and propose innovative solutions to maintain the competitive advantage.

·       Participate in industry summits and technical exchange activities, establish professional networks in AI, and introduce cutting-edge concepts and cooperation opportunities.