ESM Architect

Key skills: Minimum 3 years’ experience in ServiceNow development roles.

• ServiceNow Admin Certification (or higher).
• ITIL Practitioner Certification (or higher).
• Strong experience with Business Rules, UI Actions, Client Scripts, and Workflow Design.
• Experience across scripting languages (JavaScript, Glide, PowerShell) and frameworks (.NET, Angular, React).
• Familiarity with Microsoft Azure services and cloud infrastructure.
• Demonstrated experience with APIs, middleware, and network technologies (firewalls, proxies, etc.).
• Background in large, complex enterprise environments with multiple integration points.
• Ability to produce detailed solution documentation and stakeholder communications.

Desirable skills: Ability to develop, script, and enhance ServiceNow modules and integrations (e.g., ITSM, ITSM Pro, ITOM).

• Lead the design, development, and delivery of scalable ServiceNow solutions.
• Strong communication and coordination skills with internal stakeholders and vendors to implement technical plans and improvements.
• Build and maintain release plans and environment provisioning in ServiceNow.
• Document technical designs and architecture including "as built" and operations guides.
• Monitor and assess emerging technologies and ensure solutions align with enterprise standards