ESM_Monitoring

TCS is Hiring for ESM_Monitoring

Location:-Chennai/ Delhi NCR

Mode of interview:- Virtual

Exp:- 6 to 8yr.

JD

The following responsibilities are applicable for monitoring/command center operations and can be included under the L2/L3 Linux, AIX Admin role where monitoring exposure is required.

Monitoring Tool

Monitoring Scope

Roles and Responsibilities

Microsoft System Center (SCOM/SCCM)

Infrastructure, server and endpoint monitoring

Monitor server health, service availability, event alerts, patch compliance, software deployment status and endpoint health; perform first-level triage and escalate incidents as per severity.

PRTG

Network, server and service monitoring

Monitor device availability, bandwidth utilization, CPU/memory/disk usage, service uptime and threshold-based alerts; generate availability and performance reports.

Catalyst Center

Network assurance and device monitoring

Monitor network device health, connectivity, wireless/network performance, configuration compliance and assurance alerts; coordinate with network teams for remediation.

Cisco SD-WAN vManage

WAN and branch connectivity monitoring

Monitor WAN circuits, tunnel status, site availability, latency, packet loss, jitter and application experience across SD-WAN locations.

Cisco ACI

Data center network fabric monitoring

Monitor fabric health, endpoint connectivity, tenant/VRF/app profile status, policy faults and data center network performance indicators.

BigPanda

AIOps and event correlation

Correlate alerts from multiple monitoring sources, reduce alert noise, identify probable root cause, prioritize incidents and support command center event management.

New Relic

Application performance monitoring

Monitor application availability, transaction response time, errors, service dependencies, infrastructure telemetry and user-impacting performance degradation.

Grafana

Observability dashboards and reporting

Create, maintain and review dashboards for infrastructure, network, application and SLA/KPI visibility; support trend analysis and operational reporting.

Zscaler ZDX

Digital experience monitoring

Monitor user experience, endpoint-to-application performance, SaaS access, network path quality and connectivity issues impacting end users.

StruxureWare

Data center environment and rack monitoring

Monitor rack capacity, power, cooling, UPS/environmental conditions and data center infrastructure alerts; support capacity and facilities escalation.

Cloudflare

Edge, proxy, DDoS and firewall monitoring

Monitor DDoS events, CDN/edge performance, firewall events, traffic anomalies and service availability for protected applications.

Microsoft Sentinel / Defender

Security monitoring and endpoint protection

Monitor security events, endpoint alerts, threat detections, vulnerabilities and incident queues; coordinate with security teams for investigation and containment.

Common monitoring responsibilities: alert acknowledgement, event triage, incident creation, escalation coordination, major incident support, dashboard review, report generation, threshold review, recurring alert analysis and continuous improvement recommendations.