Estate Director

This role is based in Vauxhall, London, and requires a minimum of 5 years’ management experience overseeing complex building operations.

The successful candidate must demonstrate strong people management and leadership experience at management level, with the ability to lead and oversee a team of 11 employees, both directly and indirectly.

A strong understanding of client and stakeholder management is essential, including the ability to build effective relationships, manage expectations and communicate confidently with clients, residents, contractors and key stakeholders.

Here is the full content of the Job Description from your uploaded POD Management document, covering all three pages. I have kept the original wording and structure, with minor spacing and formatting corrections for readability.

Job Title: Estate Director Based: POD Sites Reports to: Site Lead

KEY RESPONSIBILITIES

The Estate Director will have principal responsibility for the effective and efficient management of the development designated for them. They should utilise staff, contractors and the other resources available to them to ensure the highest quality of service is provided, commensurate with the requirements of any management contract, tenancy agreements, service level of agreement or otherwise.

Responsible for fulfilling the full scope of managerial duties, providing clear direction, oversight and support to ensure effective team and operational performance.

Duties include but are not limited to:

• Oversee and support ongoing asset management routines to ensure contract, risk and Mobilisation tasks are completed efficiently and on time.
• Support the POD Mobilisation process by liaising with key stakeholders, including clients, other agents, the new business team and POD colleagues.
• Ensure Mobilisation tasks are accurately completed and recorded within the relevant systems.
• Support positive customer experience during Mobilisation through efficient and timely completion of all actions.
• Arrange for tasks to be completed by others where appropriate and ensure effective coordination.
• Report on Mobilisation activity and performance, identifying actions to improve outcomes.
• Take ownership of the development’s risk and PPM management routines, using POD systems and processes to ensure compliance.
• Financial reporting, creating and reviewing budgets.
• Working with energy providers and energy reconciliation.
• Liaise with client relationship/support teams, contractors and customers to facilitate risk assessments and routine compliance activity.
• Maintain accurate and detailed audit trails of all actions and certification within POD systems.
• Report on compliance levels within the development and define actions to address any gaps.
• Take ownership of contract management routines, ensuring appropriate contracts are tendered, implemented and monitored using POD systems.
• Liaise with client relationship/support teams and contractors to ensure each development has an up-to-date and appropriate contract schedule in place.
• Assist with contract tendering and ensure value for money is achieved.
• Ensure all relevant contract information is saved within POD systems and actions are appropriately diarised.
• Promote strong team engagement to build a motivated team focused on delivering exceptional service.
• Always ensure sufficient site cover, including arranging cover for sickness and annual leave.
• Manage team holidays and absence.
• Complete quarterly one-to-ones and annual appraisals.
• Manage team performance and address issues appropriately.
• Liaise with the HR team to support payroll, recruitment and grievance processes.
• Ensure all mandatory and refresher training is completed by the team.

EXPERIENCEDesirable

• Experience working within residential property management, block management or building operations.
• Direct experience with energy providers, energy billing, or reconciliation processes.
• Prior experience leading improvement initiatives using Mobilisation or compliance data.

Essential

• Experience overseeing asset management, risk routines or planned preventative maintenance (PPM) within a property, FM or operational environment.
• Experience managing contract schedules, tendering, and monitoring supplier performance.
• Experience completing or coordinating risk assessments, compliance routines and maintaining audit trails.
• Experience working with financial processes such as budgeting, reconciliations or financial reporting.

SKILLS & KNOWLEDGEDesirable

• Knowledge of residential property management legislation, building safety requirements or industry standards.
• Ability to review and interpret budgets, contracts and financial schedules.
• Skills in managing team engagement and fostering a positive team culture.

Essential

• Strong organisational and time-management skills, able to manage multiple operational tasks simultaneously.
• Ability to coordinate and delegate tasks effectively to ensure actions are completed on time.
• Confident leadership skills, including managing performance, setting expectations and supporting team development.
• Understanding risk management, PPM routines, compliance cycles and contractor management.

OTHER REQUIREMENTS

• Must evidence the right to work in the UK.
• Must be able to travel to their designated place of work.
• TPI Qualifications.

PERSONAL SPECIFICATIONAttributes & Behaviours

High Standards: Delivers work that is accurate, and consistently to a high standard.

Accountability: Takes ownership, acts with integrity and follows things through.

Clarity & Trust: Takes responsibility for their own contributions.

Communication: Communicates with confidence and credibility, adapting style to the audience.

Problem-Solving: Approaches challenges with practical solutions with a focused mindset.

Learning Mindset: Actively seeks feedback and applies learning to improve performance.

Positive Energy: Brings resilience, drive, and a constructive attitude to everyday challenges.

Flexibility & Agility: Takes on additional duties when required and adapts to changing priorities.

WE ARE COMMITTED TO THE POD VALUES

• Meticulous – preparation, process, detail, diligent, methodical, specific.
• Dedicated – commitment, belief, passion, self-discipline, enthusiasm.
• Smart – innovative, resourceful, original, creative, effective.
• Supportive – collaborative, honest, communicative, flexible, team-player.

CUSTOMER SERVICE

At POD we believe in delivering a consistently high standard of service, ensuring a positive experience for both internal and external customers.

This includes communicating with clarity, professionalism, and empathy across all channels; responding to queries and concerns promptly; and managing issues or complaints in a calm and solution-focused manner, seeking support from the wider team when required.

HEALTH AND SAFETY

At POD, we are committed to providing a safe and healthy environment for employees, clients, residents and visitors.

Health, safety and wellbeing are shared responsibilities, and all employees are expected to take reasonable care to prevent harm, manage risk, and support physical and mental wellbeing.

Everyone is expected to act responsibly, follow established safety procedures, and contribute to ongoing improvements in our health and safety practices.

FINANCIAL MANAGEMENT & COMPLIANCE

At POD, employees with financial responsibilities support the team by managing tasks such as budgeting, tracking creditors and debtors, cashflow, and providing financial information as needed.

Those without direct financial duties are expected to maintain awareness of financial processes and escalate issues when appropriate.

All employees are expected to handle information responsibly and follow company expectations for secure and appropriate data use.

POD Management is the trading name of POD Group Services Limited, a limited company registered in England and Wales no. 11041782.

Registered office: First Floor, 1 Elstree Gate, Borehamwood, WD6 1JD.

VAT no. 283188673.

This is the complete content of the three-page Development Manager job description, including all 23 duties, essential and desirable criteria, personal specification and company policies.

Pay: £55,000.00-£60,000.00 per year

Benefits:

• Cycle to work scheme
• On-site parking
• Referral programme

Application question(s):

• please share your LinkedIn :
• have you had any manager to report to you?
• why POD Management?

Education:

• Master's (required)

Experience:

• Property management: 5 years (required)
• Operations management: 5 years (required)
• Office management: 5 years (required)

Language:

• Arabic (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person