Estimator - Customer Service Representative

Benefits:

• Paid time off
• Training & development
• Competitive salary

The Estimator – Customer Service Representative will be report to the General Manger and be responsible for demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. As the Estimator – Customer Service Representative, you will lead the day-to-day activities within the facility and ensure that job schedules and products meet the customers’ quality standards at minimum costs. As the Estimator – Customer Service Representative, you will oversee all aspects of assigned restoration projects and assigned restoration crews.

Benefits

• First-class compensation
• Superior benefits
• Career progression
• Professional development

And more!

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets
• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with General Manager and office staff on project progress and issues
• Oversees the day-to-day operations of restoration crews including schedules & production levels
• Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner
• Develop and implement processes to improve performance
• Developing employees for opportunities of greater responsibility, improves the abilities, skills and knowledge of production personnel through appropriate instruction and training.
• Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process
• Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety

• Manage assets by protecting and using equipment and materials properly

• Coach and train restoration technicians

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews

• Provide priority response to potential customers

Position Requirements

• High School Graduate or GED Equivalent

• Valid Driver’s License

• At least one year of restoration industry experience preferred

• IICRC certification a plus, not required

• Experience in building a strong team with tangible leadership skills

• Strong process and results driven attitude

• Ability to multitask and to remain detail orientated

• Must be knowledgeable in relevant computer applications

• Ability to successfully complete a background check subject to applicable law

Skills/Physical Demands/Competencies

• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.