ETL SQL Operation

We are looking for an ETL Ops Lead with 57 years of experience to manage 24x7 ETL Production Support Operations.

Key Responsibilities:

• Act as the primary escalation point for critical production incidents.
• Perform advanced troubleshooting and Root Cause Analysis (RCA) for ETL/data pipeline failures.
• Monitor job failures, data quality issues, and performance bottlenecks.
• Ensure SLA and KPI adherence and proactively drive service improvements.
• Manage Knowledge Management activities, including SOP reviews and KEDB creation/maintenance.
• Drive Incident, Problem, and Change Management processes.
• Manage stakeholder communication and coordinate with Data Engineering, Infrastructure, and Business teams.
• Prepare and present governance reports covering SLA compliance, incident trends, and performance metrics.
• Manage shift planning and workload distribution while mentoring and guiding support team members.
• Ensure proper documentation, knowledge management, and SOP adherence.
• Identify automation opportunities using Python/scripting to improve operational efficiency.
• Hands-on experience with ServiceNow and dashboard creation/reporting is required.
• Strong communication, stakeholder management, and leadership skills are essential.

Experience: 5–7 years
Role: ETL Ops Lead / ETL Production Support Lead