ETS (Electronic Trading Systems) Support Engineer

We are seeking a ETS (Electronic Trading system) Support Engineer to manage and maintain trading system operations. This is a hands-on technical role, primarily focused on ETS, with additional responsibilities in IT support, infrastructure, and application support as required to meet team demands.

Key Responsibilities

1. Trading Systems Support

• Provide support for trading platforms such as CQG, ATP, TTNG , and other related systems.
• Manage system changes, migrations, implementations, and upgrades.
• Support internal applications including Global Risk, Middle Office, and Back Office systems .
• Deliver Dealer Desk support for complex trading and technical issues, including vendor coordination and escalation.
• Participate in ad-hoc projects and initiatives related to trading applications.
• Ensure all support procedures are well-documented and up to date .

2. Internal IT Support

• Support Business Continuity Planning (BCP) for office systems.
• Monitor application processes and ensure system stability.
• Provide end-user support for desktops, OS, and business applications.
• Manage user accounts , including domain and email setup.
• Support phone systems and dealer turret systems .
• Provide general support for internal applications and IT infrastructure .

3. New Account Setup & Maintenance

• Liaise with Front Office on new client account setup requirements .
• Configure client accounts on front-end trading platforms.
• Troubleshoot and resolve account setup issues.
• Prepare and distribute trading platform credentials to authorized users.
• Maintain and update client account information promptly.
• Ensure proper documentation for audit and record-keeping purposes .
• Assist with administrative tasks and process improvements related to account setup.

Requirements & Skills

• Diploma or Bachelor’s degree in Computer Science or a related field.
• Strong problem-solving skills with the ability to identify, troubleshoot, and escalate issues effectively .
• Good communication skills with internal users, vendors, and IT teams.
• Detail-oriented, responsible, and proactive with a positive attitude.
• Able to work in a high-pressure, fast-paced trading environment .
• Willing to work after hours or weekends when required.
• Strong team player with flexibility to support multiple functions.
• Basic knowledge of derivatives and FX trading .
• Fundamental understanding of networking and operating systems .