EUC Admin

Role & responsibilities

• EUC / Field Support experience

• Laptop & Desktop Troubleshooting

• IT Service Desk / Ticketing Tools (ServiceNow, ServiceDesk Plus, etc.)

• Printer & AV Support

• Basic Networking (Switches, APs, Firewall Connectivity)

• Google Workspace (G Suite) Administration

• Asset & Inventory Management

• Customer Handling and Communication Skills

• Hands-on experience with ManageEngine Endpoint Central for software deployment, OS imaging, patch management, endpoint compliance, asset management, and remote endpoint administration

• Endpoint Central / Intune / SCCM Administration

• MDM Solutions

• Windows OS Administration

• Meeting Room & Collaboration Tools Support

• Basic Security and Endpoint Protection Knowledge

Preferred candidate profile

Provide end-user support for laptops, desktops, peripherals, and mobile devices across branch and site offices.

Distribute, deploy, replace, and maintain laptops and IT assets throughout their lifecycle, including asset tracking and inventory management.

Act as the local IT Help Desk SPOC by receiving user queries, logging incidents/service requests, creating tickets, and ensuring timely resolution through the ITSM tool.

Perform deskside support and break-fix activities for hardware, software, operating system, and application-related issues.

Manage and support printers, scanners, conferencing/AV devices, projectors, and meeting room technology.

Provide basic support and troubleshooting for branch office network devices including Access Points (APs), switches, firewalls, and connectivity issues.

Handle user onboarding, offboarding, IMACD (Install, Move, Add, Change, Delete) activities, and workstation provisioning.

Administer Google Workspace (G Suite), including user creation/deletion, license management, group management, mailbox administration, document transfers, and basic security administration.

Manage Endpoint Central (ManageEngine) for endpoint administration, including software deployment, OS deployment/imaging, patch management, remote troubleshooting, policy enforcement, endpoint inventory management, and health monitoring of end-user devices.

Coordinate with OEM vendors, service providers, and internal technology teams for incident resolution, warranty claims, and hardware replacements

Maintain IT asset inventory, update CMDB records, and ensure compliance with organizational policies and audit requirements.

Provide onsite support for VIP users, branch offices, and remote locations as required.