EUC - Desktop Engineer

Must Have Technical/Functional Skills

Desktop support

Incident and SLA management

SCCM/Intune

Roles & Responsibilities

Hands-on expert responsible for the day-to-day operations of end-user technology|

Provide Tier 2/3 deskside support.

Ensure the reliability of Windows/macOS devices| manage imaging/deployment (SCCM/Intune)| and act as the escalation

Ticket Management: Oversee ticket queues to ensure SLA compliance.

Process Documentation: Create and update Standard Operating Procedures (SOPs) and Knowledge Articles (KAs).

Onsite Support & PC Tech (Hardware/Deskside Tasks) Hardware Maintenance: Install| troubleshoot| and repair laptops| desktops| printers| and peripherals.

Base Salary Range : $90,000 to $100,000 Per Annum

TCS Employee Benefits Summary Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE