EUC Desktop support, Windows OS Administration, Mac OS

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Qualifications Experience :

• 7-12 years of experience in Desktop Engineering/EUC, with demonstrated Level 3 responsibilities across Windows and macOS environments, including automation and application packaging.
• Possession of ITIL Foundation certification (or higher), with hands-on experience in Problem and Change management and Post-Incident Reviews (PIRs).
• Proven expertise in Intune (Windows/macOS), Autopilot/ADE, LAPS, WDAC/AppLocker, security baselines, and update orchestration.
• Experience working in 24/7 operational environments and on-call rotations, with job location limited to Chennai and Bangalore.
• Strong skills in documentation, knowledge base writing, SOP/runbook maintenance, and an understanding of asset lifecycle management (HAM).

Must-Have Skills:

• Mastery of Intune for multi-platform environments, including policy architecture, RBAC, scope tags, dynamic groups/filters, and health reporting for both Windows and macOS.
• Experience designing scalable provisioning solutions, such as Windows Autopilot/Device Preparation and Apple ADE, optimizing ESP/OOBE, managing secure/bootstrap tokens, and ensuring robust reset and repurpose workflows.
• Expertise in establishing secure administrative practices by implementing Windows LAPS via Intune, with RBAC-controlled retrieval and rotation, consistent with least-privilege principles and audit trails.
• Ability to lead application governance using WDAC/App Control (managed installer) and AppLocker, piloting in audit mode, transitioning to enforcement, and managing exceptions.
• Competence in orchestrating patch management strategies, including comprehensive Windows update rings (feature, quality, driver, expedite) and macOS DDM deadlines, maintaining compliance dashboards and rollback procedures.

Mandatory Skills: Desktop Engineering / EUC , ITIL , Autopilot / ADE , LAPS, WDAC/AppLocker,

Required Experience: 7 to 12 years

Job Location: Bengaluru , Chennai

Job Type: Full Time

Notice Period: Immediate to 90 days

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