EUC Engineer

Responsibilities
User Support & Service Delivery:
Provide technical consultation and support to end users on workplace technologies.
Develop and maintain user guides, standard operating procedures (SOPs), and technical documentation.

Vendor & Stakeholder Management:
Coordinate with vendors and service providers for issue resolution and maintenance activities.
Work closely with internal stakeholders to understand business requirements and recommend appropriate EUC solutions.

Device Lifecycle Management:
Manage the complete lifecycle of end-user devices, including leasing, procurement, deployment, refresh, replacement, and disposal.
Maintain accurate asset inventory and configuration records.
Coordinate with vendors and procurement teams for hardware acquisitions and warranty support.

Enterprise Endpoint Management:
Administer endpoint management platforms such as:
Microsoft Configuration Manager (MECM/SCCM)
Microsoft Intune
Microsoft Endpoint Manager
Active Directory / Azure Active Directory
Manage operating system deployments, software packaging, application distribution, and policy configurations.
Monitor endpoint health and performance to improve user experience.
Participate in incident, problem, and change management processes.

Maintain endpoint security controls, including antivirus, encryption, patch management, and endpoint protection solutions.
Ensure compliance with organizational cybersecurity policies and regulatory requirements.
Support vulnerability remediation and security audits relating to endpoint devices.

Endpoint Management & Support:
 Manage and support end-user computing devices, including desktops, laptops, tablets, mobile devices, and peripherals.
Perform installation, configuration, upgrade, and maintenance of hardware and software.
Provide Level 2/Level 3 technical support and troubleshoot endpoint-related incidents and service requests.
Ensure timely resolution of incidents in accordance with established service level agreements (SLAs).

Project & Continuous Improvement:
Support infrastructure and workplace technology projects, including device refresh initiatives, operating system upgrades, and digital workplace transformation programs.
Identify opportunities for automation and process improvements.
Participate in technology evaluations, proof-of-concepts, and implementation activities.

 
Requirements

• Bachelor’s Degree in Computer Science / Information Technology / Computer Engineering or equivalent with 2+ years of relevant L3 support experience, or a Diploma in IT with 5+ years.
• Strong knowledge of Windows 10/11 administration, VPN and remote access technologies and familiar with  Device Imaging and OS Deployment, Mobile Device Management (MDM) and ITIL service management practices
• Knowledge and experience on Active Directory and Azure Active Directory and SCCM will be added advantage
• Microsoft Certified: Endpoint Administrator Associate/ Microsoft 365 Certified/ ITIL Foundation Certification will be preferred
• Strong communication skills and good end user support, vendor and stakeholder management
• Adaptable, continuous learner who excels both independently and in collaborative team settings.
• Comfortable traveling between polyclinics/institutions for on-site assistance and providing 24/7 standby support when required.