EUC Engineer

EUC Engineer (End User Computing Engineer)

Role Overview

We are seeking a skilled and customer-focused EUC Engineer to support and manage end-user computing environments. The ideal candidate will be responsible for delivering IT support, managing endpoint devices, troubleshooting issues, and ensuring a seamless user experience across hardware, software, and enterprise systems.

Key Responsibilities

• Provide L1/L2/L3 support for end-user devices including desktops, laptops, mobiles, and peripherals
• Diagnose and resolve hardware, software, OS, and network-related issues
• Manage and maintain Windows / macOS environments
• Handle Active Directory (AD), Azure AD, Group Policy (GPO) administration
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) issues
• Perform software installations, upgrades, and patch management
• Manage endpoint security tools such as antivirus, BitLocker, endpoint protection
• Support and troubleshoot VPN, remote access, and Citrix/VDI environments
• Handle user onboarding/offboarding, device provisioning, and asset management
• Utilize ITSM tools (ServiceNow, Remedy, etc.) for incident, problem, and change management
• Ensure SLA compliance and deliver high-quality customer service
• Document procedures, troubleshooting steps, and knowledge base articles
• Collaborate with network, security, and infrastructure teams for issue resolution

Required Skills & Qualifications

• Bachelors degree in IT, Computer Science, or related field (or equivalent experience)

• 7+ years of experience in End User Computing / Desktop Support

• Strong knowledge of:

• Windows 10/11 and macOS

• Microsoft 365 and Office applications

• Active Directory and user account management

• Networking basics (DNS, DHCP, TCP/IP)

• Experience with endpoint management tools:

• Microsoft Intune / SCCM / Autopilot

• Good understanding of ITIL processes

• Experience with remote support tools

• Excellent troubleshooting and problem-solving skills

• Strong communication and customer service orientation

Preferred Skills

• Certifications such as:

• Microsoft Certified: Modern Desktop Administrator Associate

• ITIL Foundation

• Experience with:

• VDI technologies (Citrix, VMware Horizon)

• PowerShell scripting

• Endpoint security and compliance tools

• Mobile Device Management (MDM)

Key Competencies

• Customer-centric mindset
• Ability to work in a fast-paced environment
• Strong analytical and technical aptitude
• Team collaboration and stakeholder communication
• Time management and prioritization skills

Work Environment

• May require 24/7 support shifts / on-call rotation
• Hybrid or on-site support depending on business needs