EUC L1 Support Engineer

EUC L1 Support Engineer

Location: Ciudad Apodaca, Nuevo León, Mexico

Address: Del Parque #203, Industrial Garza Ponce, 66600, Ciudad Apodaca, N.L.

Employment: Full-time

Joining: Immediate Joiners Preferred

Salary: USD 1,000 or 18,070 Mexican

We are looking for an EUC L1 Support Engineer to provide first-level technical support to end users in a professional IT environment.

Key Responsibilities

• Provide Level 1 IT / End User Computing (EUC) support.

• Troubleshoot hardware, software, operating system and basic connectivity issues.

• Handle and resolve user incidents and service requests.

• Install, configure and support desktops, laptops and standard applications.

• Assist users with account, access and password-related issues.

• Perform basic troubleshooting and escalate complex issues to the appropriate support teams.

• Maintain accurate incident and service request records.

• Follow IT support procedures and service management processes.

• Provide professional and timely support to end users.

Requirements

• Previous experience in EUC / Desktop / IT Helpdesk / L1 Technical Support.

• Good knowledge of Windows operating systems and common desktop applications.

• Basic understanding of networking and troubleshooting.

• Good communication and customer

-service skills.

• Ability to diagnose issues and provide effective first

-level solutions.

• Good English communication skills.

• Ability to work from the Ciudad Apodaca, Nuevo León location.

• Immediate joiners are strongly preferred. Compensation USD 1,000

Work Location:

Del Parque #203, Industrial Garza Ponce, 66600, Ciudad Apodaca, N.L., Mexico

Interested candidates:

Please apply with your updated CV and mention your availability to join.

Job Type: Full-time

Pay: $18,070.00 per month

Work Location: In person