EUC Lead

Singapore (Singapore)

Role- EUC Lead

Key Responsibilities and Key performance indicators

• 8-10+ years of experience in IT, with at least 5 years in Intune and EUC management.
• Strong expertise in managing Windows and Mac devices in hybrid and cloud environments.
• In-depth knowledge of Azure AD, Microsoft 365, and other Microsoft ecosystem tools.
• Experience with scripting and automation (e.g., PowerShell, Bash, Python).
• Familiarity with EUC tools and platforms like Jamf for Mac device management.
• Solid understanding of security frameworks and compliance standards.
• Microsoft Intune Management:
• Act as the primary owner for Microsoft Intune, managing its implementation, configuration, and optimization.
• Design and enforce policies for device compliance, security, and conditional access for Windows, Mac, and mobile devices.
• Oversee app lifecycle management, including deployment, updates, and retirement.
• EUC Leadership:
• Lead the EUC team to deliver high-quality end-user device management services across the organization.
• Define and implement strategies to enhance user productivity and experience while maintaining security and compliance.
• Collaborate with IT, security, and operations teams to align EUC solutions with organizational goals.
• Endpoint Lifecycle Management:
• Manage the full lifecycle of endpoints, including provisioning, patching, monitoring, and decommissioning.
• Leverage automation tools and scripts (e.g., PowerShell) to streamline endpoint management processes.
• Ensure seamless device onboarding for both Windows and Mac environments.
• Security and Compliance:
• Implement and manage security baselines, encryption, and data protection policies for all endpoints.
• Ensure compliance with industry standards such as GDPR, ISO, and other relevant regulations.
• Conduct regular audits and vulnerability assessments for endpoint devices.
• Continuous Improvement:
• Stay updated on the latest developments in Intune, EUC technologies, and device management trends.
• Proactively identify opportunities to enhance the performance, reliability, and security of EUC solutions.
• Lead efforts to modernize the EUC environment, including adopting zero-trust principles and cloud-based solutions.
• Team Leadership and Support:
• Provide mentorship and guidance to EUC team members, fostering a culture of innovation and collaboration.
• Act as the escalation point for complex technical issues related to Intune and EUC.
• Develop and maintain comprehensive documentation, including architecture diagrams, processes, and user guides.