EUC Regional Lead

Role & responsibilities

• Manage a team of engineers and 2nd line escalations across India
• Represent IT in a professional and confident manner to build trust and confidence in our support teams.
• Oversee the day-to-day IT operations of your site, including work and resource management.
• Help maintain office standards set out in our Global Technology Blueprint, ensuring the office environment is well maintained and functional.
• Fulfilment and resolution of incidents and requests
• Building and maintaining relationships with senior stakeholders
• Maintaining the user-facing infrastructure of desktops, laptops, mobile devices, test devices (apple tvs, set top boxes, Firesticks etc.)
• Identify, log and resolve technical problems and ensure SLAs are maintained.
• Help manage and deliver project work.
• Working with Engineers to identify potential changes and system improvements to present to the Head of Workplace Technology
• Own IT asset management processes locally, including procurement, inventory control, CMDB accuracy, warranty management, and disposal.
• Update knowledge base with new processes or knowledge articles.
• Managing the purchasing of hardware and local vendor relationships
• Manage IT service delivery and operational support for major global sporting events and broadcasts, ensuring adequate resource coverage, service continuity, executive stakeholder engagement, and timely resolution of critical incidents.