EUC Support Engineer

About the Company

BrainoTech IT Solutions is a global IT services and managed infrastructure company providing end-to-end enterprise technology solutions. The company specializes in supporting distributed organizations with scalable IT operations, field engineering, and infrastructure management.

Role Overview

We are seeking a hands-on, detail-oriented Network Support Engineer to provide technical support, troubleshoot network issues, and maintain reliable network infrastructure. The ideal candidate will have experience in network monitoring, configuration, troubleshooting, and resolving connectivity issues to ensure smooth and uninterrupted network operations.

Key Responsibilities

• Provide first- and second-level support for LAN, WAN, WLAN, and network connectivity issues.
• Troubleshoot network devices, including routers, switches, firewalls, and wireless access points.
• Configure, install, and maintain network hardware and related infrastructure.
• Monitor network performance, identify faults, and implement corrective actions.
• Diagnose and resolve connectivity, routing, switching, and performance-related issues.
• Assist with network installations, upgrades, migrations, and hardware replacements.
• Maintain accurate documentation of network configurations, IP addresses, and troubleshooting activities.
• Escalate complex technical issues to higher-level support teams when required.
• Follow standard operating procedures (SOPs) and adhere to network security policies.
• Coordinate with internal IT teams, vendors, and customers to ensure timely issue resolution.

Required Qualifications

• 1–2 years of experience in network support, IT infrastructure, or a related technical environment.
• Hands-on experience with routers, switches, firewalls, and wireless networking equipment.
• Good understanding of TCP/IP, VLANs, subnetting, DNS, DHCP, and network troubleshooting.
• Familiarity with routing and switching protocols such as BGP, OSPF, and EIGRP.
• Experience with LAN, WAN, WLAN, and network connectivity troubleshooting.
• Knowledge of network monitoring tools, ticketing systems, and technical documentation.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively within a technical support team.
• Willingness to work in shifts, including nights and weekends, if required.
• Relevant certifications such as CCNA, CCNP, or equivalent are preferred.