EUC Support Engineer – L1

Job Title: EUC Support Engineer – L1
Location: Taguig City, Philippines (onsite)
Schedule: Local business hours, Monday to Friday

Role Summary
Give onsite and remote first-level end-user computing support to corporate users, making sure issues are resolved quickly and service quality stays high.

Key Responsibilities

• Give L1 support for desktops, laptops, printers, peripherals and mobile devices
• Install, configure and troubleshoot Windows OS, MS Office/M365, Outlook and standard apps
• Handle user account tasks (AD password resets, unlocks, access requests)
• Fix basic network and connectivity problems (LAN, Wi-Fi, VPN)
• Log, track and close tickets in the ITSM tool (e.g., ServiceNow) within SLA
• Do IMAC (Install, Move, Add, Change) work, asset tagging and inventory updates
• Pass unresolved issues to L2/L3 teams with clear documentation
• Help with new-joiner setup, device imaging and hardware refresh
• Keep knowledge base articles and SOPs up to date

Requirements

• 1–3 years in IT desktop or EUC support
• Good knowledge of Windows 10/11, M365, Active Directory and basic networking
• Experience with ticketing tools (ServiceNow or similar)
• Bilingual: fluent in English and Filipino
• Strong communication skills and a customer-first attitude