EV 2-Wheeler Technician-Odisha

SUMMARY
Job Description: Automobile Technician (EV / Scooter)
Job Summary

We have an excellent opportunity for male candidates to join as Automobile Technicians with a leading Indian multinational ride-sharing organization . The role involves customer handling, EV scooter diagnostics, repairs, system updates, and strict adherence to safety and operational processes.

Client Overview

Our client is a reputed Indian multinational ride-sharing company with diversified business verticals and a strong presence in the electric mobility ecosystem.

Role

Automobile Technician (EV Scooter)

Roles & Responsibilities
1. Customer Handling

• Receive customers politely and greet them with professionalism
• Verify service requests and capture Voice of Customer (VOC) in the system
• Handle customer interactions both telephonically and face - to - face
• Provide timely updates to customers regarding repair status

2. Diagnosis

• Analyze and diagnose EV scooters to identify required repairs
• Update diagnosis reports in WMS (Getafix)
• Perform repairs as per customer concerns and conduct final inspections

3. System Handling

• Track customer complaints in Zendesk and update live status
• Operate Workshop Management System (Getafix) with 100% adherence
• Update operational status and ETA in both CRM and WMS
• Check scooter health using Telematics Command Centre for deep diagnosis

4. Technical Repairs

• Possess complete technical knowledge of EV scooters
• Repair or replace all scooter components as required
• Stay updated on technical training modules, EV bulletins, and product updates

5. Process & Operations

• Ensure strict process adherence at the Experience Centre
• Maintain clearly marked service bays for vehicles/scooters
• Handle invoicing and payment collections
• Ensure bays are clean, safe, and fit for service operations

Skills Required

• Sound technical knowledge of EV / scooter systems
• Ability to use CRM, WMS, and diagnostic tools
• Process - oriented and safety-focused mindset

Experience Requirement

• Minimum Experience: 1 year as an EV 2-Wheeler Technician
• Hands-on experience in electric scooter diagnosis, servicing, and repairs

Compensation

• Salary: 16,000 25,000 Net Take-Home per month
• Salary will be offered based on relevant experience and interview performance

Minimum Qualification

• 12th Pass / Diploma / ITI / Graduation / Post Graduation

  RequirementsExperience Requirement

• Minimum Experience: 1 year as an EV 2-Wheeler Technician

• Hands-on experience in electric scooter diagnosis, servicing, and repairs

Compensation

• Salary: 16,000 25,000 Net Take-Home per month
• Salary will be offered based on relevant experience and interview performance

Minimum Qualification

• 12th Pass / Diploma / ITI / Graduation / Post Graduation

  Benefits Compensation

• Salary: 16,000 25,000 Net Take-Home per month

• Salary will be offered based on relevant experience and interview performance