Evening Client Services/Front Desk Receptionist

Evening Veterinary Client Service Representative (CSR)

Stafford Veterinary Center | Stafford Springs, CT

Part-Time | Monday–Friday, 3:00 PM–8:30 PM

About Us

Stafford Veterinary Center is a proudly privately owned, fast-paced, multi-doctor veterinary hospital dedicated to providing exceptional medical care and compassionate client service. Our mission is simple: Fostering a happy life with animals.

We are looking for a friendly, dependable, and motivated Evening Client Service Representative (CSR) to join our front desk team!

Our CSRs are much more than receptionists. They are an essential part of our veterinary team, helping clients navigate everything from routine wellness visits to emergencies and difficult decisions. We're looking for someone who enjoys staying busy, takes initiative, communicates effectively, and genuinely cares about people and their pets.

Position Details

• Schedule: Monday–Friday, 3:00 PM–8:30 PM (27.5 hours per week)
• Location: Stafford Springs, CT
• Position Type: Part-Time, Evening Shift

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion.
• Answer incoming calls, respond to client questions, and direct communications appropriately.
• Schedule appointments across multiple doctors and services.
• Check clients in and out, process payments, and review invoices.
• Maintain accurate and confidential client information and patient medical records.
• Communicate closely with veterinarians, technicians, and other team members to ensure smooth patient care.
• Assist clients during emergencies, end of life appointments, and other emotionally challenging situations.
• Manage multiple phone lines, client requests, and front desk responsibilities in a busy hospital environment.
• Assist with prescription refill requests and relay appropriate information to the medical team.
• Maintain a clean, organized, and welcoming reception area.
• Complete end-of-day administrative responsibilities and closing procedures.
• Proactively identify tasks that need attention and support teammates when needed.

Qualifications & Skills

• Previous customer service, receptionist, or administrative experience required.
• Veterinary experience is a plus, but not required.
• Excellent verbal and written communication skills.
• Friendly, approachable, and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and remain calm under pressure.
• Comfortable communicating with clients during sensitive or emotional situations.
• Dependable, punctual, and committed to a consistent evening schedule.
• Comfortable learning veterinary practice management software, including Cornerstone.
• Willingness to ask questions, accept feedback, and continuously learn.
• A positive, team-oriented attitude and strong work ethic.

What We're Looking For

Our ideal candidate is someone who:

• Genuinely enjoys helping people and animals.
• Thrives in a fast-paced environment and stays productive during quieter moments.
• Takes ownership of responsibilities and follows through.
• Treats every client and teammate with kindness and respect.
• Communicates clearly and handles challenging situations professionally.
• Values teamwork, accountability, and a drama-free workplace.
• Is interested in becoming a reliable, long-term member of our team.

Why Join Stafford Veterinary Center?

As a privately owned veterinary hospital, we're committed to maintaining a supportive, collaborative workplace where our employees feel valued.

Our team believes in advocating for animals, providing outstanding client service, helping one another succeed, and approaching every situation without judgment.

If you're passionate about customer service, enjoy working with animals, and are looking for a meaningful role where you can make a difference every day, we'd love to meet you!

How to Apply

Please submit your resume through Indeed. We look forward to learning more about you and why you'd be a great fit for our team!

Stafford Veterinary Center — Fostering a happy life with animals.

Job Type: Part-time

Pay: From $18.50 per hour

Expected hours: 27.5 per week

Benefits:

• Employee discount
• Flexible schedule
• Retirement plan

Work Location: In person