Evening Experience Guide - Te Pō Host

Te Pō Hosts

Mō tātou | About Us

Located within the world-renowned Te Whakarewarewa Geothermal Valley, Te Puia spans 70 hectares of stunning geothermal landscape on the edge of Rotorua. Home to the famous Pōhutu Geyser, bubbling mud pools, hot springs, silica formations, native kiwi birds, and the National Schools of Wood Carving, Weaving, Stone and Bone Carving, Te Puia offers visitors a uniquely authentic Aotearoa experience.

As an iwi-owned organisation operating under the NZ Māori Arts and Crafts Vesting Act 2020, we have welcomed manuhiri from around the world for generations. Guided by the values of manaakitanga (hospitality) and kaitiakitanga (guardianship), we are committed to creating meaningful experiences that connect people with the rich cultural and natural heritage of Aotearoa.

At Te Puia, our people are at the heart of what we do. We foster a supportive, inclusive environment where individuals can grow, develop, and contribute to preserving and sharing our unique stories for future generations.

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Mō te tūnga | About the Role

We're looking for enthusiastic, customer-focused individuals to join our Visitor Experience team as Te Pō Hosts.

As a Te Pō Host, you'll play a pivotal role in delivering our premium evening experience, ensuring every guest receives a warm welcome and enjoys an unforgettable visit. You'll be responsible for coordinating the visitor experience throughout the evening, providing exceptional customer service, and creating positive connections with visitors from New Zealand and around the world.

This position is rostered across seven days, with typical operating hours between 2.00pm and 11.00pm.

This role would suit someone who enjoys engaging with people, thrives in a fast-paced environment, and takes pride in delivering exceptional experiences.

A full position description is available on request.

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Ngā pūmanawatanga ōu | What You'll Bring

You will ideally have:

• A genuine passion for delivering exceptional customer experiences
• Confidence engaging with a diverse range of people and building meaningful connections
• Strong presentation skills and confidence speaking to groups
• Sound computer literacy and the ability to learn new systems
• Knowledge of te reo Māori me ōna tikanga, or a willingness to continue developing your understanding
• The ability to work independently while contributing positively to a team environment
• Excellent communication, organisational and interpersonal skills
• A positive, proactive attitude aligned with the values of Te Puia
• Flexibility to work evenings, weekends and public holidays as required
• Previous experience in tourism, hospitality, customer service or visitor attractions (advantageous but not essential)

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Ngā Painga me Ngā Hua | Benefits & Rewards

At Te Puia, we value our people and offer a range of benefits to support wellbeing and work-life balance, including:

• Medical and life insurance cover
• Employee Assistance Programme (EAP)
• Free onsite parking
• Complimentary hot lunch every Friday
• Access to wellbeing initiatives and staff events
• Opportunities to learn, grow and develop within a culturally rich environment
• Additional employee benefits and discounts

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Me pēhea te tono | How to Apply

To learn more about Te Puia, visit www.tepuia.com.

Applicants must have the legal right to work in New Zealand.

Preferred candidates will be required to complete pre-employment screening, including Ministry of Justice and drug testing.