Evening Front Desk Agent

Full job description

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out of the hotel, ensuring accuracy of information
• Provide information about hotel amenities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and courteously
• Assist with reservations and room assignments
• Process payments and maintain accurate records
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as required

Qualifications:

• Previous experience in a customer service role, preferably in a hotel or hospitality setting
• Excellent communication skills, both verbal and written
• Bilingual/multilingual skills are a plus
• Strong organizational and time management abilities
• Ability to handle multiple tasks simultaneously with attention to detail
• Proficient in using computer systems and software applications
• Knowledge of hotel operations and guest relations is desirable
• Ability to work flexible hours, including evenings, weekends, and holidays

Job Type: Full-time/Part time

Part time = Thursday - Monday 4-9pm

Fulltime = Tuesday - Saturday 3-11pm

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount

Work Location: In person