Evening Manager

Overview:

As an Evening Manager, you will oversee the smooth operation of the property during evening hours, ensuring exceptional guest experiences and supporting team members across departments. You will act as a key point of contact for guest concerns and play a vital role in maintaining communication and operational excellence throughout the hotel.

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Evening Manager responsibilities include, but are not limited to:

Acting as Manager-on-Duty and supporting the Guest Services Manager during evening shifts
Supervising and coordinating with all departments, including Housekeeping, Maintenance, Recreation, and Food & Beverage, to ensure seamless operations and service delivery
Resolving guest complaints or issues promptly, and recognizing positive feedback
Monitoring room assignments to ensure availability for at least 14 days out and verifying room readiness for new arrivals
Completing and reviewing daily reports, including the Night Manager’s Report, and communicating pertinent information to Night Auditors
Ensuring timely and accurate completion of the night audit and performing the audit when necessary
Reviewing the Front Desk log to monitor daily activities and track guest service trends
Facilitating strong communication and collaboration with the Guest Services Day team and other department teams to provide consistent 24-hour service
Ensuring Guest Services staff completes nightly bucket checks and confirming next-day reservations are accurate
Upholding high standards of cleanliness, safety, and conduct across all areas of the property
Other duties as assigned
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What are we looking for?

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays

Demonstrated leadership in a management/supervisory role

Resort or hotel experience preferred

Ability to work evening/night shifts and weekends

Exhibits a strong level of enthusiasm and a flexible approach

Exceptional verbal and written communication skills to ensure guest satisfaction and uphold company service standards

Ability to coach and guide associates, fostering teamwork, collaboration, responsibility, reliability, and honesty

Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)

Passion for providing exceptional service to guests and team members

Proven job reliability, diligence, dedication, and attention to detail

Teamwork and collaboration

Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

Medical and Dental insurance
Supplemental insurance plans (ex. Vision, Life, etc…)
Paid Time Off
401(k) retirement plan with company match
Bereavement Leave
Jury Duty Pay
Employee Assistance Program
David L. Brittain Scholarship Program
Tuition Reimbursement
Resort Accommodations Discount
And more!

Who are we?

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.

Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.

We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you’re looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.

Don’t miss out on your dream career…explore current openings and sign up to receive updates on featured job opportunities: www.brittainresorts.com/careers-email-sign-up

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We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Pay Range: USD $43,000.00 - USD $46,000.00 /Yr.