Evening Operations Supervisor

Position Summary

The Evening Operations Supervisor serves as the primary Manager on Duty (MOD) on Friday, Saturday, and Sunday evenings and reports to the Guest Services Manager. This position is the main point of contact for staff, guests, and event organizers during assigned shifts, overseeing event operations, resolving operational issues, and leading facility closing.

This hands-on role coordinates and participates in Friday event setup and assists with Sunday teardown. When no event is scheduled, the position is responsible for Front Desk coverage and closing the building. Attendance at Monday Banquet Event Order (BEO) meetings supports preparation for upcoming events.

Essential Duties and Responsibilities

Manager on Duty and Event Operations

• Serve as the primary MOD during assigned Friday, Saturday, and Sunday evening shifts.
• Act as the main point of contact for staff, guests, and event organizers during events and closing.
• Oversee facility operations, coordinate staff support across departments, and help events begin and operate on schedule.
• Coordinate with tournament directors, officials, coaches, vendors, and rental clients to address operational needs.
• Resolve immediate operational issues within facility policies and authority delegated by the Guest Services Manager.
• Communicate significant incidents, unresolved concerns, and matters requiring additional approval to the Guest Services Manager.

Front Desk Coverage

• When no event is scheduled during an assigned shift, operate the Front Desk and assist guests with check-in, registrations, transactions, and facility questions according to established procedures.
• Remain the primary MOD and point of contact for staff and guests while covering the Front Desk.
• Complete Front Desk closing procedures and oversee closing and securing the building.

Facility Closing

• Lead closing procedures during assigned shifts and ensure departments complete required tasks and checklists.
• Conduct a final walkthrough to verify spaces are clean, organized, and prepared for the next day.
• Confirm guests have exited and assigned staff responsibilities are complete before staff departure.
• Ensure equipment is stored, designated systems are shut down, and doors and the building are secured according to established procedures.
• Document incomplete tasks, maintenance concerns, and issues requiring follow-up.

Friday Event Setup and Sunday Teardown

• Review weekend event requirements and coordinate and participate in Friday setup of courts, turf, meeting rooms, batting cages, and other event spaces.
• Set up and remove sports systems, nets, scorer’s tables, tables, chairs, bleachers, signage, divider curtains, pipe and drape, and other equipment as required.
• Direct Operations Team Members and verify spaces are safe, clean, and event-ready before guests arrive.
• Assist with Sunday teardown, proper equipment storage, and facility resets for upcoming programming.
• Identify damaged or missing equipment and communicate remaining teardown or reset work to the Guest Services Manager.

Staff Leadership

• Supervise Operations Team Members during setup, event support, teardown, and closing.
• Assign responsibilities, monitor completion, and maintain accountability for quality, timeliness, and professionalism.
• Provide operational direction while serving as MOD and coordinate with department leaders as needed.
• Train staff on setup procedures, safe equipment handling, and closing expectations; report performance concerns to the appropriate supervisor.

Planning and Facility Readiness

• Attend Monday BEO meetings to review upcoming events, confirm layouts and equipment needs, and coordinate staffing, setup, and teardown plans.
• Prepare operational schedules and checklists and complete shift or post-event reports as needed.
• Conduct facility inspections, monitor cleanliness and presentation, and report maintenance needs and supply shortages.
• Ensure operational equipment is properly stored and maintained and assist with inventory.

Guest Experience and Safety

• Provide professional customer service and resolve guest concerns consistently with facility policies.
• Monitor safety, security, and facility policy compliance throughout assigned shifts.
• Respond to incidents, accidents, and emergencies according to established procedures.
• Complete incident reports and promptly notify the Guest Services Manager of significant issues.

Additional Responsibilities

• Perform other duties as assigned by the Guest Services Manager or General Manager.

Physical Requirements

Stand and walk for extended periods; perform repetitive setup and teardown tasks; lift, push, and move equipment weighing up to 75 pounds, using assistance or appropriate equipment when needed; and safely operate carts and other equipment in an active indoor sports environment.

Performance Expectations

Reliable weekend MOD coverage; timely Friday setups; safe and organized events; effective Sunday teardown; complete closing procedures and a secured building; dependable Front Desk coverage; clear staff direction; and timely communication with the Guest Services Manager.

Primary Schedule

Friday, Saturday, and Sunday, approximately 2:00 PM–11:00 PM; Monday BEO meetings. Additional hours and schedule adjustments are assigned by the Guest Services Manager based on facility needs and full-time requirements.

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person