Evening Service Advisor

We are currently looking to fill an Evening shift (Monday to Friday 12:00-9:00pm) full time 42.5 hours per week. There is a scheduled Saturday shift in rotation. Training will take place on a Day shift schedule, once completed the applicant will move to the evening shift where an additional wage premium will be applied.

Previous experience in Heavy Truck Industry experience is required.

A Service Advisor is responsible for scheduling service repair work and following the progress of repairs throughout the shift.

Key Responsibilities:

• Greet customers promptly and professionally, establishing strong working relationships.
• Maintain high levels of customer satisfaction and retention/
• Translate customer-reported problems to actionable work orders.
• Maintain customer records and enter data into computer databases
• Communicate technical information clearly to customers, including recommended repairs and maintenance.
• Prepare detailed cost estimates and obtain customer approvals.
• Monitor repair progress and provide timely status updates.
• Collect payment from customers for services rendered.
• Handle and resolve customer complaints regarding services, escalate to management as required.
• Review completed work orders for accuracy before closing.
• Maintain and establish digital communication with customers
• Obtain customer signature on repair orders.
• Other duties as assigned by management from time to time.

Basic Qualifications

• Previous experience in Heavy Truck, Automotive or related industry experience.
• High School Diploma or equivalent. College or post-secondary education is preferred.
• Competency in the following areas required; customer service, administrative skills, proficiency with software and computers.
• Strong interpersonal skills and customer focus.
• Excellent written and verbal communication skills.
• Must possess a current and valid G class driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.
• Driver's Abstract
• Criminal Record Check
• Ability to speak is considered an assest
• The related duties as assigned by management from time to time.

We offer exceptional compensation and benefits, RRSP, training, and opportunity for advancement.

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Work Location: In person