Evening Shift Lead

About Us

Candy Cloud is Glenview's go-to spot for coffee, handcrafted creamery treats, and desserts. We're looking for an energetic, dependable Evening Shift Lead to help run the show during our busy evening hours and make sure every guest leaves happy.

What You'll Do

Team & Shift Leadership

• Lead and supervise evening staff, assigning stations and tasks to keep the shift running smoothly
• Act as the manager on duty during evening hours, handling day-to-day decisions and staff questions
• Train, coach, and support team members on procedures, recipes, and customer service standards
• Step in on any station (register, counter, kitchen) as needed to keep service moving

Food & Beverage Prep

• Prep ingredients for coffee drinks, ice cream, and dessert items ahead of and during the evening rush
• Ensure food and beverage items are prepared to recipe and presentation standards
• Monitor inventory levels of prepped items and restock as needed throughout the shift
• Follow food safety and sanitation guidelines during all prep work

Customer Service

• Deliver friendly, attentive service and set the tone for the team's guest interactions
• Resolve customer questions, concerns, or complaints promptly and professionally
• Ensure orders are accurate and prepared in a timely manner
• Maintain a welcoming atmosphere throughout the store during evening hours

Closing Responsibilities

• Oversee and execute end-of-day closing procedures, including cleaning, sanitizing, and organizing all stations
• Count and reconcile the register/cash drawer and prepare deposits per company procedure
• Ensure all equipment is properly cleaned, shut down, and stored
• Complete closing checklists, including trash removal, restocking for the next day, and securing the store
• Lock up and set alarm, ensuring the store is fully secured before leaving

Operations

• Maintain cleanliness and organization of the store, including dining area, kitchen, and storage
• Monitor and help maintain inventory, alerting management to low stock or supply needs
• Follow all health, safety, and company policies
• Report any equipment issues, maintenance needs, or incidents to management

What We're Looking For

• Previous experience in a coffee shop, ice cream shop, bakery, or restaurant setting preferred
• Prior leadership, shift lead, or supervisory experience a plus
• Strong customer service skills with a friendly, upbeat attitude
• Ability to multitask and stay calm during busy evening rushes
• Reliable, punctual, and comfortable with closing/end-of-night responsibilities
• Basic math skills for handling cash and register duties
• Ability to stand for extended periods and lift up to 30 lbs
• Must be available to work evenings, weekends, and holidays as needed

Why Join Candy Cloud?

• Fun, fast-paced environment
• Employee discounts on coffee, ice cream, and treats
• Opportunities for growth into management roles
• Supportive team culture

Pay: $18.00 - $25.00 per hour

Benefits:

• Paid time off

Work Location: In person