Event and Experiences manager

Job highlights

• Build and manage master production schedules,run-of-show documents,escalation matrices,and command structures. . Lead coordination across multiple agencies and vendors including production,technical,fabrication,security,F&B,fire & safety,photo / video,aftermovie,travel,accommodation,print,performers,emcees,and allied partners.

This role leads end-to-end operational planning and agency coordination, ensuring that creative ambition translates into seamless on-ground execution. Right from budgets and timelines to people, partners, and contingencies, this role is accountable for how the festival actually happens

Role and Responsibilities:

• Own end-to-end festival operations, from pre-production planning to on-ground execution and post-event closures.
• Translate festival vision, curation requirements, and brand commitments into clear operational frameworks, timelines, and budgets.
• Build and manage master production schedules, run-of-show documents, escalation matrices, and command structures.
• Lead coordination across multiple agencies and vendors including production, technical, fabrication, security, F&B, fire & safety, photo/video, aftermovie, travel, accommodation, print, performers, emcees, and allied partners.
• Negotiate commercials, timelines, and scopes to ensure high-quality delivery within budget.
• Ensure agencies are aligned on roles, responsibilities, dependencies, and execution standards.
• Oversee agency performance and resolve conflicts or gaps swiftly and decisively.
• Own festival operational budgets, including cost planning, approvals, tracking, and reconciliations.
• Review and approve cost sheets for on-ground events and experiential zones in line with brand briefs and internal priorities.
• Monitor spends against budgets and implement corrective measures when required.
• Work closely with Brand Solutions, Design, Social Media, Challenges, Curation, Partnerships, and Tech teams to align operational feasibility with creative and commercial commitments.
• Ensure timely flow of information across teams to prevent execution gaps.
• Lead on-site operations during the festival, acting as the final escalation point for all operational issues.
• Anticipate risks and develop robust contingency plans for crowd control, weather, technical failures, or last-minute changes.
• Ensure compliance with safety, govt licensing, and venue regulations at all times.
• Lead and mentor the Event Operations Executive(s) and on-ground operations teams.
• Oversee onboarding, briefing, and deployment of volunteers and temporary manpower.
• Establish clear SOPs and workflows to improve efficiency and scalability across festival editions.
• Oversee vendor closures and documentation.
• Lead post-event reports, capturing KPIs, operational insights, and improvement areas.
• Drive continuous improvement in festival operations year-on-year.