Event and reservation Manager

About the role

As Events & Reservations Manager, you will be responsible for managing reservations and event enquiries from initial contact through to the successful delivery of each event. You will work closely with the restaurant team to ensure every booking and event runs smoothly. Located in the heart of The Rocks, Grappa is a busy Italian restaurant with a strong focus on delivering exceptional guest experiences, from everyday dining to private events and celebrations.

Key responsibilities

• Manage and respond to reservation and event enquiries via email and phone in a timely and professional manner
• Manage the venue's reservation system using SevenRooms, including bookings, guest details, notes, special requests and event information
• Answer incoming phone calls and assist guests with reservations, enquiries and general information
• Coordinate private events and group bookings, ensuring all details are confirmed and communicated clearly to the team
• Prepare detailed event run sheets for upcoming functions, including guest numbers, timings, menus, beverage packages, dietary requirements and special requests
• Hold a weekly events meeting with the team to review upcoming functions and ensure everyone is prepared
• Liaise with guests throughout the planning process and provide a high level of customer service
• Work closely with the management and floor teams to ensure event requirements are communicated and delivered
• Use Canva to create and update menus, event documents and other guest-facing materials
• Keep reservation and event information accurate and up to date

About you

• Has previous experience in restaurant reservations, events or hospitality management
• Has strong knowledge and experience using SevenRooms
• Is confident handling guest enquiries both over the phone and via email
• Has excellent organisation and attention to detail
• Can confidently manage multiple bookings and events at the same time
• Has experience using Canva and an eye for presentation
• Communicates clearly and professionally with both guests and team members
• Is proactive, reliable and able to work independently
• Enjoys hospitality and takes pride in creating a positive guest experience
• Is comfortable working in a busy restaurant environment

About us

Grappa The Rocks is a busy Italian restaurant located in the heart of The Rocks with a strong focus on delivering exceptional guest experiences, from everyday dining to private events and celebrations. We are a well-established Italian restaurant with a strong focus on guest experience.

Benefits

• Work in one of Sydney's most iconic dining destinations, The Rocks
• Join a friendly and professional hospitality team
• Opportunity to be involved in a variety of private events, celebrations and functions
• Be part of a well-established Italian restaurant with a strong focus on guest experience
• Opportunity to grow within the business