Event Assistant (Freelance)

About Lumos Experiences

Lumos Experiences, is one of the most distinctive live entertainment concepts, creating atmospheric candlelit musical concerts that transform unexpected spaces into something genuinely special.

We're growing fast, running multiple shows per week across new locations, and are looking for friendly, reliable and guest-focused event assistants, ideally based near Cambridge or Norwich, to support the delivery of shows across East Anglia.

About the role

Job type: Freelance
Shift pattern: Fridays and Saturdays; shifts are typically 8 - 10 hours
Onboarding: Full training provided, including a paid training shift
Work location: In person, on site
Day rate: £14 per hour

This freelance role is perfect for anyone who thrives in live event environments and is excited to gain experience with a creative, expanding business.

As an Event Assistant, you’ll be a key part of delivering the Lumos guest experience. The role combines setting up the stage and venue with looking after guests, with a focus on professionalism, presentation and supporting the Event Manager so that every concert runs smoothly. You’ll represent the Lumos brand at all times, from the moment guests arrive to the moment they leave.

It’s a great fit for someone who has a good eye for detail, is confident interacting with the public, takes pride in how they present themselves and enjoys being part of a live music atmosphere.

As you grow in confidence and show reliability, leadership and strong event management skills, there will be opportunities for promotion to Lumos Event Manager.

What you'll do

Guest welcome and front-of-house

• Greet guests warmly and professionally on arrival
• Assist with ticket checking and guest list management
• Direct guests to their seats
• Answer general questions about the evening
• Support audience flow before, during and after the performance

On-site support

• Assist the Event Manager with the non-technical event set-up
• Help manage seating adjustments and late arrivals
• Monitor audience areas during the performance
• Assist with an orderly guest exit at the end of the event
• Ensure a team member is always present in the room as a point of contact

Conduct and professionalism

• Remain calm, polite and solutions-focused at all times
• Stay aware of your surroundings throughout the shift
• Speak clearly and confidently to guests
• Escalate issues promptly to the Event Manager

Team support

• Follow direction from the Event Manager
• Work collaboratively with other staff members
• Step in proactively during busy periods
• Help keep the front-of-house area clean and organised

What we’re looking for

• Confident interacting with the public
• Warm, professional communication skills
• Collaborative and respectful to fellow team mates
• Takes pride in appearance and presentation
• Stays professional under pressure
• Enjoys live music and atmospheric venues
• Understands that small details create exceptional experiences
• Holds a full UK driving licence and has their own car or happy to car share
• Ideally based in or around Cambridge or Norwich
• Comfortable with manual handling and lifting tasks

Why you’ll love working with us

• You’ll join a small, friendly team that transforms beautiful venues into unforgettable live music experiences
• You’ll be part of a creative, growing company, with the opportunity for more hours
• It’s a flexible, freelance role

If you’re excited by the idea of working at candlelit concerts in some of the most beautiful churches and venues in the region, we’d love to hear from you!