Event Captain

JOB TITLE:

Event Captain

LOCATION:

Kansas City, MO (On-Site)

REPORTS TO:

Event + Hospitality Operations Management

JOB DESCRIPTION:

The Event Captain serves as the primary on-site contact for J. Rieger & Co. private event clients. This position coordinates event execution, responds to client needs, and directs the real-time workflow of hourly event staff to provide an exceptional guest experience. Event Captain shifts are scheduled according to private event business and operational needs. Outside of assigned event shifts, this position will also be scheduled as a Server and/or Bartender within J. Rieger & Co.’s food and beverage outlets. This is not a management position and does not include responsibility for hiring, scheduling, discipline, performance management, or other employment decisions.

KEY RESPONSIBILITIES:

• Serve as the primary point of contact for the client or designated on-site contact throughout the event, anticipating needs and responding to requests professionally.
• Review event orders, timelines, layouts, menus, beverage selections, and special requests before service begins.
• Confirm event spaces are properly set, supplied, and presented according to the approved event plan and J. Rieger & Co. standards.
• Coordinate setup, service, event transitions, and teardown while communicating assignments and directing the real-time workflow of Event Servers and Bartenders.
• Maintain clear communication with Private Events management, culinary, bar, service, and other departments involved in the event.
• Answer client and staff questions confidently and communicate changes or relevant information to the appropriate departments.
• Resolve service concerns and impromptu requests calmly and professionally, consulting Private Events management when necessary.
• Maintain strong knowledge of event menus, beverage offerings, service standards, facility features, and J. Rieger & Co. products.
• Assist with event service responsibilities as needed and adjust execution based on timing changes, guest needs, or unexpected circumstances.
• Complete a final walkthrough and document event results, client feedback, concerns, and follow-up items in the Event Captain Log.
• Report to scheduled shifts on time and prepared while contributing to a professional, collaborative, and welcoming environment.

COMPENSATION & BENEFITS:

• Starting hourly pay: $10/hr + Portion of Tip Pool
• Health, Vision, and Dental benefits for Full-Time Employment
• Hourly PTO Accrual based on Policy
• 401K eligibility for Full-Time Employment

HELPFUL EXPERIENCE:

• Two or more years of hospitality, food and beverage, catering, private events, or guest-service experience.
• Experience executing weddings, corporate functions, social gatherings, or other private events.
• Ability to interpret event orders, floor plans, timelines, menus, and service instructions.
• Strong communication, organization, problem-solving, and guest-recovery skills.
• Confidence working directly with clients and providing clear, real-time direction to event staff.
• Ability to remain calm and guest-focused in a fast-paced environment.
• Knowledge of food, beverage, and responsible alcohol-service standards.
• Availability to work evenings, weekends, holidays, and special events.