Event Manager

Job Summary

The Event Manager is responsible for planning, coordinating and executing meetings, conferences, banquets and other events to ensure smooth operations and high levels of guest satisfaction. The role involves working closely with clients, the Sales Department and various operational departments to deliver successful events while maximising revenue and maintaining hotel service standards.

Key Responsibilities

1. Event Planning & Coordination

• Plan, organise and oversee meetings, conferences, banquets and corporate events from confirmation to completion.
• Act as the main point of contact for clients, ensuring all event requirements and expectations are met.
• Coordinate with Banquet, Food & Beverage, Front Office, Housekeeping, Engineering, IT and external vendors to ensure smooth event execution.
• Prepare and review event orders, function schedules and operational requirements.
• Conduct site inspections, pre-event briefings and post-event evaluations.

2. Customer Relations & Service Excellence

• Maintain strong relationships with clients and ensure high levels of customer satisfaction.
• Understand client requirements and provide suitable recommendations for event arrangements.
• Handle client enquiries, special requests and complaints professionally.
• Ensure all events are delivered according to agreed specifications and hotel service standards.

3. Sales & Revenue Management

• Identify opportunities to maximise event revenue through upselling of hotel facilities and services.
• Work closely with the Sales team to promote meeting packages, banquet services and event facilities.
• Monitor event budgets, control costs and maximise profitability.
• Ensure accurate billing, payment arrangements and follow-up on outstanding charges.

4. Team & Department Coordination

• Lead and coordinate all departments involved in event preparation and execution.
• Conduct regular communication and briefings to ensure operational readiness.
• Monitor event progress and implement corrective actions when necessary.
• Maintain effective working relationships with internal teams and external service providers.

5. Administration, Safety & Compliance

• Ensure proper documentation, event records and reports are maintained.
• Monitor event expenses and ensure compliance with approved budgets.
• Ensure event venues are clean, presentable and properly maintained.
• Comply with hotel safety, hygiene, security and environmental policies.
• Perform other duties as assigned by the Director of Sales & Marketing.

Job Requirements

• Diploma or Bachelor's Degree in Hospitality Management, Event Management, Sales & Marketing or a related field.
• Minimum 2–3 years of relevant experience in hotel event management, banquet operations, conference services or a similar role.
• Previous experience in a 4- or 5-star hotel environment is an advantage.
• Strong knowledge of event planning, coordination and banquet operations.
• Excellent communication, interpersonal and customer service skills.
• Strong organisational, problem-solving and multitasking abilities.
• Good leadership skills with the ability to coordinate across departments.
• Proficient in Microsoft Office and hotel management systems.
• Good command of English and Bahasa Malaysia; additional languages are an advantage.
• Willing to work flexible hours, including weekends and public holidays, depending on event requirements.

Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM5,200.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Event and Sales: 3 years (Preferred)

Work Location: In person