Event Manager

Job Title: Event Manager

Location: Camp because I said I would, Walhonding, Ohio 43843

Work Arrangement: Hybrid, with a strong emphasis on being on-site at Camp. Remote work may be permitted 3–7 days per month with an appropriate home workspace.

Salary Range: $52,000–$57,000 annually

Travel Required: 0 – 10%

Work hours: Full-time , salaried position. Evening and weekend hours are required from time to time.

About because I said I would

because I said I would is a social movement and 501©(3) nonprofit organization dedicated to the betterment of humanity through promises made and kept.

We change lives through programs teaching resiliency skills and mental health habits in schools, correctional institutions, and at our 92-acre camp and retreat center. Our organization hosts events throughout the year and operates revenue-generating services that help fund our charitable programs.

Benefits

• 100% employer-paid health insurance premiums (medical, dental, and vision)
• Generous paid time off, including personal PTO, medical PTO, volunteer PTO, and paid holidays
• Employer-provided technology and workstation equipment
• Employer-provided life insurance and short-term/long-term disability coverage
• 403(b) retirement plan with employer matching contributions
• Staff retreats featuring professional development, training, team building, and recreational experiences
• Access to technology including Salesforce, ChatGPT, and project management software
• Opportunities to make a meaningful impact through programs supporting mental health, resiliency, and grieving families

Role Overview

We’re looking for a dedicated and dynamic individual to join our team as an Event Manager.

In this role, you’ll be the primary point of contact for our guests, ensuring they have an extraordinary experience from the moment they make a reservation through their departure.

You’ll coordinate retreats, weddings, and other events at Camp because I said I would while collaborating with our staff, vendors, and clients to provide exceptional hospitality and well-organized experiences.

Key Responsibilities

• Corporate and Nonprofit Retreat Planning

Plan and execute approximately 30 corporate and nonprofit retreats annually. Work closely with clients to understand their objectives and develop personalized retreat plans. Oversee the entire event lifecycle, including planning, budgeting, on-site coordination, and post-event follow-up.

• Guest Experience Management

Manage approximately 1,000 primary guest contacts annually, including reservations, event planning calls, reservation changes, special requests, check-in coordination, and guest communications.

Ensure guests receive prompt, courteous, and professional service throughout their experience.

• Facility and Staff Coordination

Work with Camp staff to ensure that accommodations, meeting spaces, and facilities are prepared for arriving guests.

Document unique needs, check-in requests, accessibility requirements, and other special arrangements in Salesforce and other relevant systems.

• Business Development Support

Collaborate with the business development team to support the sales process for retreats and on-site events.

Conduct tours, participate in networking opportunities, respond to prospective client questions, and help communicate the value of Camp’s facilities and experiences.

• Vendor Coordination

Build and maintain strong relationships with more than 15 vendors, including caterers, photographers, florists, entertainers, activity providers, and other event professionals.

Coordinate vendor services to meet event requirements, maintain quality standards, and support smooth execution.

• Reservations and Guest Records

Maintain accurate records of guest interactions, reservations, payments, event requirements, and feedback.

Use these records to personalize guest service, identify recurring issues, and continually improve the guest experience.

• Wedding Planning and Management

Coordinate approximately eight weddings annually.

Work with couples to understand their expectations and manage event planning details, including decorations, catering, entertainment, photography, vendor arrangements, and other logistical needs.

• Event Logistics and Execution

Coordinate services and manage event logistics from preparation through completion. Help identify and resolve issues promptly, maintain communication with stakeholders, and ensure events meet established standards.

• Additional Responsibilities

Perform other related duties as assigned to meet the evolving needs of the organization and Camp operations.

Qualifications

• Experience planning and executing events, including large-scale events of approximately 200–300 guests and managing 10–50 events annually
• Demonstrated experience providing exceptional guest service and hospitality
• Bachelor’s or associate’s degree in business, event planning, hospitality management, communications, or a related field preferred
• Alternatively, 3–5 years of comparable professional experience
• Excellent organizational, time management, and problem-solving skills
• Ability to manage multiple projects, competing deadlines, and detailed guest requirements
• Availability to work flexible hours, including evenings and weekends, based on event schedules
• Strong interpersonal communication and teamwork skills
• Proficiency with Google Workspace or Microsoft Office
• Experience with CRM systems such as Salesforce and booking platforms such as Airbnb, Vrbo, or similar reservation systems

Our Core Competencies

because I said I would looks for three essential qualities in every employee:

• Ability to keep promises: Demonstrates accountability, reliability, and consistent follow-through.
• Passion for humanitarianism: Believes in making a meaningful difference in the lives of others.
• Entrepreneurial attitude: Shows initiative, adaptability, creative problem-solving, and a willingness to improve processes.

Equal Employment Opportunity

because I said I would is an equal-opportunity employer. We are committed to creating an inclusive and diverse workplace where employees are valued, respected, and provided opportunities to succeed.

Employment decisions are made based on qualifications, merit, and business needs without unlawful discrimination.

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to support the organization’s operations and mission.

Job Type: Full-time

Pay: $52,000.00 - $57,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Events management: 3 years (Preferred)
• Customer service: 5 years (Preferred)

Work Location: In person