Event Manager

JOB SUMMARY:

Live Nation is launching a new, purpose built 3,000 capacity live music venue in Singapore, hosting international touring acts, local artists, comedy, community, corporate and private events. The venue will run a busy calendar of standing, seated and other event formats across the main hall, foyer, terrace and other spaces.

The Event Manager will look after events from confirmed booking through to delivery, making sure every promoter, client and event runs smoothly at the venue. Reporting to the Senior Events Manager, the role will manage a mix of promoter shows, corporate and private events, and community events, working with the operations, production, F&B and ticketing teams to plan and deliver each one.

This is a role for an organised, hands on event professional with experience delivering live events across venues, hospitality or event agencies. They will be comfortable managing several events at once and working evenings and weekends, and will be part of the team opening the venue.

ROLE & RESPONSIBILITIES:

Event Planning

• Take over events once confirmed and act as the main contact for promoters and clients through to show day.
• Run event advances, gathering technical, operational, F&B, security and ticketing requirements.
• Prepare event sheets, schedules and running orders, and create floor plans and event layouts in CAD, ideally AutoCAD, to share with the internal teams.
• Coordinate with the production, operations, F&B and staffing teams so every event is resourced and ready.
• Align crowd flow plans, ingress and egress flows, back-of-house access and load in and out arrangements
• Hand over to the Head of Operations and event day team ahead of show day with a complete event brief.

Event Delivery

• Be on site as the client lead for assigned events, solving problems and keeping the event on schedule.
• Coordinate changeovers between event formats with the Staffing & Logistics team.
• Make sure events follow venue policies, licence conditions and safety requirements.
• Run debriefs after each event and capture feedback from clients and internal teams.
• Prepare event specific risk assessments, emergency action plans, incident log sheets and post-incident reporting.

Corporate and Private Events

• Work with the Sales team on corporate, MICE and private hire enquiries, including site visits and proposals.
• Build event packages with the F&B team, including catering, hospitality and premium options.
• Look after clients after booking so they get a hospitality grade experience.

Ticketing

• Coordinate ticketing set up with promoters, ticketing partners and the Tech & Data team, including seat maps, capacities and on sale dates.
• Check ticketing and attendance figures for each event and share them for settlements.

Commercial and Admin

• Track event costs, recharges and extras, and provide accurate figures for event settlements.
• Keep event records, contracts and client information up to date in the venue's booking and event systems.
• Help improve event processes, templates and SOPs as the venue grows.

REQUIREMENTS:

• At least 3 years in event management, ideally in live music venues, concerts, hotels, integrated resorts or event agencies.
• Experience managing several events at the same time, from planning through to delivery.
• Good understanding of event production, staging, AV and venue operations.
• Experience using CAD software, ideally AutoCAD, to create and update floor plans and event layouts.
• Experience working with promoters, corporate clients and suppliers.
• Demonstrate experience developing risk assessments, emergency plans and coordinating security, crowd management and venue compliance requirements.[JH2]
• Knowledge of ticketing systems and event settlements an advantage.
• Organised, calm under pressure and good at solving problems on the night.
• Confident dealing with clients, with strong written and spoken communication.
• Comfortable using event management software, Excel and booking systems.
• Excellent written and spoken English. Mandarin or other languages an advantage.

Additional Requirements:

• Flexibility to work on weekends, after office hours and public holidays.
• Ability to work effectively in diverse cultural environments.
• Carry out any other duties that are deemed reasonable and associated with the role.