Event Operations & Client Experience Executive

We’re looking for an Event Operations & Client Experience Executive to join The Arcade People, where we bring games, entertainment and experiences to events across Singapore.

This is a hands-on role for someone who enjoys people, problem-solving and a little bit of controlled chaos.

You’ll work closely with our clients, sales team and operations crew to make sure events run smoothly, from the first client conversation to the final machine packed away.

No two days are quite the same. One day you may be coordinating an event setup, the next you could be helping a client work out the best game selection, and another day you might be on-site solving an unexpected problem that definitely wasn't in the original plan.

What You'll Be Doing

Client & Event Coordination

• Communicate with clients to understand their event requirements and expectations
• Coordinate event details, timelines, logistics and on-site requirements
• Assist with client enquiries and provide practical recommendations
• Coordinate with venues, event organisers, suppliers and internal teams
• Build positive relationships with clients and ensure a smooth experience

Event Operations

• Coordinate and support event setups, teardowns and on-site operations
• Work closely with our logistics and operations teams to ensure equipment is ready and delivered correctly
• Attend events when required and ensure operations run smoothly
• Make sure our games, attractions and equipment are presented and operated properly

Problem Solving & Troubleshooting

• Handle unexpected situations and last-minute changes calmly and efficiently
• Think on your feet and find practical solutions when things don't go according to plan
• Troubleshoot basic equipment or operational issues and coordinate with the relevant team when technical support is required
• Take ownership of problems rather than simply passing them along

General Operations

• Assist with quotations, event documentation and internal coordination
• Support day-to-day office and operations activities
• Learn our wide range of arcade games, carnival games, inflatables, F&B stations and other event attractions
• Take on additional projects and responsibilities as you grow into the role

What We're Looking For

We care more about how you think and how you work than having a perfect piece of paper.

You may be a great fit if you are:

• Resourceful – you naturally look for solutions instead of waiting for someone else to solve the problem
• Quick-thinking – you can stay calm and make decisions when things change
• People-oriented – you are comfortable speaking with clients, colleagues, vendors and event crews
• Organised – you can keep track of multiple moving parts without losing the plot
• Adaptable – you're comfortable switching between office work and event sites
• Hands-on – you're not afraid to get involved and get things done
• Responsible – you take ownership of your work and follow through
• Willing to learn – you don't need to know everything, but you should be curious enough to figure things out

Experience in events, hospitality, customer service, operations or project coordination is an advantage, but not essential.

Fresh graduates with the right attitude and strong problem-solving skills are welcome to apply.

The Reality of the Role

This isn't a typical desk job.

There will be days where you're answering emails and coordinating clients. There will also be days where you're at an event, moving between different teams, solving problems and making sure everything comes together.

You may occasionally need to work weekends, evenings or public holidays, depending on event schedules.

If you enjoy variety, working with people and figuring things out as you go, you'll probably enjoy this role.

Why Join Us?

At The Arcade People, we don't just rent out arcade machines. We create fun, memorable experiences for corporate events, activations, parties, attractions and more.

You'll get exposure to:

• Event planning and execution
• Client management
• Operations and logistics
• Sales and commercial coordination
• A wide range of entertainment products and experiences
• Real-world problem solving and project ownership

Most importantly, you'll have the opportunity to grow with the role. As you gain experience, you'll have the opportunity to take ownership of larger events, projects and client accounts.

Ready to Level Up?

If you're someone who likes variety, enjoys solving problems, can handle people and doesn't panic when Plan A suddenly becomes Plan C...

We'd love to hear from you.

Send us your CV and tell us a little about yourself, what you're good at, and why you think you'd be a good fit for The Arcade People.

Pay: $2,000.00 - $3,000.00 per month

Work Location: In person