Event Operations Executive (Business Matching)

The Event Operations Executive (Business Matching) is responsible for participant activation, meeting coordination, and customer support activities within the business matching program. The role ensures exhibitors and visitors effectively engage with the Business matching technology platform and successfully complete meaningful business meetings.

The position facilitates quality interactions while capturing engagement data and participant feedback to improve future matching performance.

Responsibilities:

Participant Activation & Engagement

• Contact exhibitors and visitors to activate participation in business matching.
• Encourage profile completion and meeting requests.
• Support users in maximizing platform utilization.
• Follow up with inactive participants to improve engagement.

Meeting Coordination & Scheduling

• Assist exhibitors and visitors with meeting requests and scheduling.
• Monitor booking progress and participation rates.
• Resolve scheduling conflicts and appointment changes.
• Support VIP and hosted buyer matching activities

Customer Support & Relationship Management

• Respond to participant inquiries regarding business matching services.
• Provide platform support and guidance.
• Escalate complex issues to the Business Matching Manager.
• Maintain high service standards throughout the event cycle.

Event Delivery Support

• Support onsite networking lounges and meeting zones.
• Assist participants during event days.
• Manage real-time scheduling changes and participant requests.

Data Management & Reporting

• Maintain accurate participant records.
• Track engagement activities and meeting outcomes.
• Support post-event reporting and feedback collection.

Requirements:

• Bachelor's degree in Business, Marketing, Event Management, Hospitality, or related disciplines.
• 1–4 years in event management, customer service, account coordination, customer success, sales support, or related functions.
• Core Competencies: Customer Service Excellence, Communication Skills, Organization & Attention to Detail, Relationship Building, Problem Solving, Team Collaboration.
• Fluent English and Chinese
• Microsoft Office proficiency, CRM and event platform experience preferred. Ability to learn technology platform quickly.