Event Sales Manager

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Quest Hotel Conference Center Cebu, under the supervision of the Director of Sales, the Events Sales Manager is responsible for the successful handling of groups involving 10 or more guestrooms. Under the general guidance and supervision of the Senior Sales Manager, maximizes business opportunities, ensures effective communication with clients and efficient coordination with departments concerned.

SCOPE & RESPONSIBILITIES:

MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS EXPECTATIONS by providing “Unique Guest Experience” service and teamwork

• Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations.
• Communicates effectively with customers, co-workers and supervisors
• Demonstrates teamwork by cooperating and assisting co-workers as needed.
• Handles difficult situations effectively.
• Meets “Only the BEST for our Guests!” service standards.
• Performs other duties as required to provide
• “Only the BEST for our Guests!” service and Teamwork.

OPERATIONS

• Liaises closely with Sales Team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.
• Prepares proposals / contracts for leads / inquiries received from Sales Managers.
• Follows through from negotiation until departure for events assigned.
• Liaises with clients on finalizing details and gives professional advice on set – ups and planning of events.
• Practices up selling at all opportunities to maximize revenue.
• Ensures effective communication with clients and internal departments.
• Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders (BEO), Group Resumes and chairs pre – event meetings.
• Maintains close coordination with respective departments on organizer’s requirements and last minute event requirements.
• Be visible to organizers and clients during their event / group dates and monitors guest satisfaction.
• Oversees the operation of banquet functions and works closely with various departments to ensure quality service is delivered to our clients at all times.
• Regularly reviews Master A/C postings to ensure postings are done correctly. Reviews billings with organizers regularly so as to eliminate adjustments needed on final invoice.
• Maintains close communication with concerned Sales Manager during the process

POST – EVENT FOLLOW UP

• Involves concerned Sales Manager during post – event meeting and post – event follow up such as sending Thank You letter and Post – Event Critique forms together.
• Verifies total charges and layout of invoices prepared by Accounts Receivables and sends out to organizers.
• Obtains feedback from clients and follows through with the necessary actions.
• Refers leads and sends Event Profile information to relevant sister hotels or Regional Sales Office (RSO) if any.

BUSINESS ADMINISTRATION

• Maintains the active Event Profile Database and Group Chart.
• Establishes and maintains files of major accounts and assists the Director of Events Management in maintaining the Accounts Management System.
• Establishes good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).

BUSINESS DEVELOPMENT

• Participates actively in achieving the departmental goals which contribute to Marketing budget.
• Monitors closely account revenue and business production.
• Provides feedback on market trends and keeps updated with client relationships and overall business goals through close communication with Sales Managers and Director of Sales.
• Maximizes up selling opportunities whenever possible.
• Assists the Director of Events Management in the forecasting of group room nights and banquet revenue.
• Arranges relationship building visitations when necessary.
• Cross – sells other Crimson properties.
• Handles inquiries for rebooking of business and new leads when Sales Managers are not available.
• Communicates closely with concerned Sales Managers regarding the progress of the negotiation process.
• Conducts site inspections for potential clients when Sales Managers / Coordinators are not available

COMMUNICATIONS

• Attends regular communication meetings with operations staff to update on event details.
• Ensures effective and close communication within the department and other departments.
• Maintains timely and responsive communication with clients

HYGIENE AND FOOD SAFETY CONTROL STANDARDS

• Keeps trolley neat and adequately supplied at all times.
• Keeps pantry linen and supply closet neat and in working order at all times.
• Submits productivity worksheets to Service Leader – Housekeeping at the end of the shift.

COMPETENCIES & SKILLS REQUIRED:

• Self – starter
• Confident
• Tactful
• Team worker
• Goals – oriented
• Computer literate
• Can work long hours
• Selling and communication skills
• Financial knowledge

QUALIFICATIONS:

• College graduate (4-year course) Course in Hotel Management or Tourism is preferred
• Minimum 5 years of job experience from another deluxe/5-star resort/hotel, in Event Sales
• Proven track record of successfully delivering sales revenues, meeting or exceeding revenue targets, and achieving KPIs or OKRs
• In depth understanding of the hotel industry, market trends, and competitive landscape
• Strong selling and negotiations skills

Pay: Up to Php40,000.00 per month

Application Question(s):

• How much is your expected salary?
• How many years of experience do you have as an Event Sales Manager?
• Do you have experience in Hospitality/Tourism industry?
• Are you willing to work at Cebu?

Work Location: In person