Event Service Supervisor

About Us:

The Australian Club is a prestigious establishment known for its exceptional service and commitment to excellence. We host a variety of private events and functions, providing our Members and Guests with unforgettable experiences. We are looking for a motivated and professional Event Service Supervisor to join our team and help us maintain our high standards.

Job Overview:

As the Event Service Supervisor, you will be responsible for ensuring the efficient and effective execution of events, while providing exceptional service that maximizes sales and enhances Member/Guest satisfaction. You will work closely with the Events Services Manager assisting with staff rosters, labour costs control and participate in staff training and development.

Key Responsibilities:

• Set high standards for personal conduct, grooming, and work ethic, leading by example.
• Collaborate with the Events Sales team to ensure accurate and detailed event planning.
• Assist in planning and scheduling staff levels to meet business needs, ensuring accurate time and attendance records.
• Setting Event spaces with moving /lifting tables, chairs, audio/visual equipment and staging where required. Have a good understanding of the requirements for safely lifting, moving, and setting up chairs, tables, audio/visual equipment and staging and follow the relevant manual handling procedures.
• Support and coordinate team members to encourage effective teamwork and maximise productivity.
• Monitor and control labour costs effectively.
• Conduct pre-event briefings with staff to ensure smooth operations.
• Coordinate with the Executive Chef on all aspects of food service, including special requests and adjustments.
• Liaise with event hosts to confirm event details and ensure excellent service delivery.
• Gather and review post-event feedback and ensure accurate billing.
• Report accidents and potential hazards to management promptly.
• Assist Event Services Manager in developing and delivering staff training modules, ensuring adherence to Club policies.
• Adapt to changes in the Food & Beverage industry and the Club's operations as needed.

Additional Responsibilities:

• Motivate and build a cohesive team, recognizing good performance and encouraging staff development.
• Assist with onboarding and training of new hires to ensure they succeed in their roles.

What We’re Looking For:

• Proven experience in leading an event service team or a similar role, preferably in a hospitality or club setting.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and a commitment to delivering high-quality service.
• Familiarity with labour cost management and rostering.
• Proficiency in event management systems, preferably Northstar (or similar).

What We Offer:

• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• The chance to be part of a prestigious Club with a rich tradition of excellence.

If you are passionate about delivering exceptional service and have the skills to lead a dynamic team, we would love to hear from you.

To Apply:
Please send your resume and a cover letter detailing your experience and why you would be a great fit for the role to [email protected]