Event Services Coordinator - Red Coat

Company Overview

The Kansas City Marriott Downtown is a premier hospitality destination situated in the vibrant heart of Kansas City’s entertainment district. With extensive event spaces, luxurious accommodations, and a lively atmosphere, we are dedicated to delivering exceptional experiences for our guests and clients alike. Join our team of dynamic professionals committed to outstanding service and memorable events.

Job Overview

We are seeking an energetic and detail-oriented Event Services Coordinator - Red Coat to join our vibrant team. In this role, you will be the key point of contact for event planning, execution, and guest experience management. You will coordinate with clients, vendors, and internal teams to ensure seamless event operations. Your collaboration and organizational skills will help create unforgettable events that exceed client expectations.

Job Duties & Functions

• Serve as the primary liaison for clients from arrival through event completion, ensuring clear communication and exceptional customer service.
• Coordinate with internal staff for event setup, vendor relations, technical requirements, and guest services, adhering to client specifications and venue standards.
• Create promotional and directional signage for events.
• Build and send daily recap reports to internal departments associated with client events and relations.
• Answer event services phone and manage responses to guest requests through Marriott's event services application.
• Ensure compliance with hotel policies and procedures for all groups and outside vendors.
• Other projects and duties as assigned by leadership.

Skills & Qualifications

• Dynamic personality with an inherent need to be of service to others.
• Excellent communication skills—both verbal and written—to liaise confidently with clients, vendors, and team members.
• Exceptional organizational skills with the capacity to handle multiple projects simultaneously under tight deadlines.
• Experience in hospitality industry roles such as banquets or guest services is highly desirable.
• Leadership qualities to guide team members during events while fostering a collaborative environment.
• Ability to maintain strict confidentiality.
• Technical proficiency in audiovisual equipment setup and troubleshooting is a plus.
• Willingness to work evenings, weekends, and holidays as required and to maintain a flexible schedule.

Join us as an Event Services Coordinator - Red Coat to bring your passion for hospitality into action! Be part of a lively team dedicated to creating extraordinary experiences that leave lasting impressions on our guests while advancing your career in the thriving hospitality industry.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person