Event Services Manager

Job Title: Hotel Event Services Manager

Job Summary The Hotel Event Services Manager is responsible for planning, coordinating, and executing all hotel events, including meetings, conferences, banquets, weddings, and social functions. This role ensures seamless event execution by acting as the primary liaison between clients and hotel departments, delivering exceptional service while maximizing revenue and guest satisfaction.

Key Responsibilities

• Serve as the main contact for clients from event confirmation through completion
• Plan and coordinate logistics for hotel events, meetings, and banquets
• Prepare and distribute accurate Banquet Event Orders (BEOs)
• Coordinate with Sales, Food & Beverage, Culinary, AV, Housekeeping, and Engineering teams
• Oversee event setup, service, and breakdown to ensure standards are met
• Conduct pre-event meetings and post-event reviews
• Manage event staffing and scheduling in coordination with department heads
• Handle on-site client requests and resolve issues promptly
• Ensure compliance with safety, health, and hotel policies
• Monitor event revenue, costs, and profitability

Qualifications & Skills

• Bachelor's degree in Hospitality, Event Management, or related field preferred
• Minimum 2–5 years of experience in hotel event services, banquet operations, or hospitality management
• Strong organizational and multitasking abilities
• Excellent communication, leadership, and customer service skills
• High attention to detail and problem-solving capabilities
• Proficiency in hotel PMS, sales, and event management systems
• Ability to work flexible hours, including evenings, weekends, and holidays

Working Conditions

• Fast-paced hotel and banquet environment
• Extended hours during peak event periods
• Standing, walking, and lifting during event operations

Key Performance Indicators (KPIs)

• Event execution accuracy and timeliness
• Client satisfaction and repeat business
• BEO accuracy and communication effectiveness
• Event revenue performance and cost control