Charleston Dirty Birds – Light the Night Event Staff

Position Title: Event Staff
Organization: Charleston Dirty Birds
Department: Event Operations / Guest Services
Employment Type: [Full-Time / Part-Time / Seasonal]
Employment Dates: [Start Date – Present]
Location: Charleston, West Virginia

Job Summary

Provide customer service and support daily event operations for the Charleston Dirty Birds’ Light the Night event. Assist with ticket sales, guest admissions, event attractions, and family-friendly activities to create a safe, welcoming, and enjoyable experience for visitors of all ages. Maintain efficient operations by coordinating with team members, assisting guests with their needs, and ensuring event areas remain clean, organized, and safe.

Key Responsibilities

• Ticket Sales and Admissions: Sell tickets, process guest purchases, and collect and verify tickets to ensure efficient entry into event attractions and activities.
• Guest Services: Provide friendly, professional customer service by answering questions, offering directions, addressing guest concerns, and assisting visitors throughout the event.
• Santa Photo Experiences: Assist with Santa photo sessions by welcoming families, managing lines, coordinating guest flow, and helping create a positive experience for attendees.
• Ice Skate Rentals: Manage skate rentals by distributing equipment, assisting guests with sizing, tracking returns, and maintaining an organized rental area.
• Bumper Car Operations: Operate and monitor bumper car attractions, explain safety procedures, assist guests with participation, and help maintain a safe environment.
• Event Operations: Support daily event setup, activity preparation, operational needs, and closing procedures.
• Safety and Cleanliness: Maintain clean, organized, and safe event spaces while following established operating procedures.
• Team Collaboration: Work closely with fellow staff members and event management to maintain efficient operations and deliver a positive guest experience.

Skills and Qualifications

Strong customer service and communication skills

Ability to work in a fast-paced, public-facing environment
Effective teamwork and collaboration
Attention to detail and organizational skills
Ability to follow safety procedures and operational guidelines
Ability to assist guests of different ages and backgrounds

• Dependability, professionalism, and a positive attitude